System Administrator

Description

Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer’s unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let’s get there, together!

In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive:

• A competitive salary with performance-based incentives.      
• Comprehensive medical with deductible reimbursement, dental, and vision coverage. 
• An employer matching 401k plan. 
• Training and professional development opportunities, including tuition reimbursement. 
• Work life balance with paid time off, paid volunteer hours, and 11 paid holidays. 

The System Administrator, under the direction of the VP, IT Manager, will have a concentration in identity access management (IAM) & networking, ensuring that software applications, workstations, and network systems operate efficiently to provide users with a high level of service while adhering to established Information Technology policies, standards, and procedures. This position is responsible for the daily operation, maintenance, and security of the organization's IT network and server infrastructure, as well as maintaining users and security in the Bank’s IAM systems. This role also provides backup support to other members of the IT department as assigned.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Responsible for systems and network administration duties including, but not limited to, administration of switches and other network devices, VPN administration and problem resolution, environmental, system device management and monitoring, assistance with IDS implementations and problem resolution, active directory – domain controller administration, active directory – group policy, object administration, administration and support for Sophos XDR systems.
• Creates and maintains identities (users) in managed systems.
• Assists in implementing and maintaining IAM policies, standards, and procedures to manage user identities, access rights, and privileges effectively.
• Implements and manages IAM tools and technologies, including identity repositories, access management systems, and single sign-on solutions.
• Conducts regular IAM audits and reviews to identify and address vulnerabilities.
• Provides IAM training and awareness to bank employees as needed.
• Monitors system performance, identifies, and resolves any issues.
• Performs upgrades and system maintenance to ensure system stability and security.
• Assists with the installation of new services offered by the Bank's Core Banking vendor.
• Provides support to staff for issues related to the Core Banking system and acts as a backup for the Core Banking Administrator with user administration.
• Provides support and administration of teller software and resolves problems with branch capture and check printing equipment.
• Workstation image building and deployment.
• Implements Backup and Recovery Solutions, including agent installations, troubleshooting, and file / full system restoration. 
• Completes Disaster Recovery Testing and documentation of such testing for audit review purpose. 
• Completes Bare Metal Disaster Recovery restorations as needed.
• Orders office supplies and computer parts as needed.
• Maintains and updates the IT Asset Inventory database.
• Assists with escalations from the Desktop Support Specialist and monitor and manage the IT ticketing system and job queue.
• Provides support for the company's Wi-Fi network in the IT Manager’s absence.
• Performs administrative tasks for Microsoft 365 services, including Azure, Exchange, and Teams.
• In the absence of the Desktop Support Specialist, responsible for providing technical support and problem resolution for secure email, limited printer and copier issues, workstation hardware and software, user assistance with telephone equipment, domain user, web browser certificate installations, and general software application support (e.g., Microsoft Office, Adobe, Windows). Completes the daily IT checklist to provide quality assurance.
• Availability for Saturday on-call support rotation as scheduled by the VP, IT Manager. Additionally, there will be times when special projects are scheduled to be completed outside of standard operating hours. These times will be scheduled by the VP, IT Manager, and can include evening, weekend, or early morning hours.
• Available to travel to remote locations to assist users in resolving issues that cannot be fixed remotely or perform other IT-related tasks. 
• Performs additional duties as requested. 

The pay range for this position is $xx.xx to $xx.xx per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under federal, state, and local laws.   

Requirements

• High School Diploma or equivalent. An associate's degree in computer science, information technology, or a related field is a plus
• Two to four years of related Systems or Network Administrator experience is strongly preferred
• CompTIA A+, Network+ certifications, or other relevant certifications are a plus.
• Excellent analytical, problem-solving, and decision-making skills.
• Experience in VMware ESXi administration.
• Experience related to Cisco Meraki and VPN administration.
• Experience with Active Directory and Microsoft Entra AD.
• Experience with NinjaOne RMM.
• Knowledge of cloud security and data protection.
• Knowledge of IAM practices and administration.
• Knowledge of industry regulations and compliance requirements.
• Strong interpersonal and communication skills with a positive attitude and a willingness to assist end users in a timely manner.
• Strong understanding of network concepts, principles, and best practices.
• Ability to work independently and as part of a team.
• Experience in the financial services industry is a plus.
• Experience with FIS Core Banking applications is a plus.