Member Account Specialist

Description

Your Path. Our Purpose

At Horizon Credit Union, this is more than just a job. It's a place where you can grow, make a difference and feel connected to your work and community. We're committed to providing you with the tools and resources to build a fulfilling career with a good work-life balance. Join us to thrive, do your best work and help create positive change in your community.

Compensation

Full-Time

$18.67-$26.13/Hour

*This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education and skill level.

Benefits

Our goal is that you feel successful, supported, and balanced in all aspects of your life! To assist with this we offer:

• Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families
• Telemedicine for part-time employees
• Paid Group Life and Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement Program
• 401K Retirement Savings
• Employer 401K Retirement Contributions & Matching upon eligibility
• Discretionary Annual Incentive Bonus based on eligibility criteria
• Paid Time Off per Full Calendar Year:

               o 10 hours of PTO per month (prorated for reduced full-time and part-time)

               o Paid Birthday Holiday

               o Paid Wellness Days

               o Up to 24 hours of Paid Volunteer Time annually

               o 11 Paid Holidays

• And More!

Requirements

Education & Experience

High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of credit union's computer system for performing basic input/output tasks.

RESPONSIBILITIES OF THE MEMBER ACCOUNT SPECIALIST

Member Service

• Communicate effectively with prospective and current members and represent the credit union positively and professionally
• Open new accounts
• Set up new account files and provide members with all the necessary information for membership including IRA Accounts, Trust Accounts, and professional accounts
• Research account discrepancies and assist members in balancing their accounts
• Provide support on the teller line 

Service Selling

• Promote, explain, and cross-sell other credit union services such as electronic services, debit cards and credit cards
• Provide information on investment alternatives to deposit funds with the credit union
• Look for opportunities to improve members’ financial well-being including loan referrals to a lending employee

Technical Skills

• Maintain an up-to-date and comprehensive knowledge of credit union products and on all related policies, procedures, rules and regulations, including robbery procedures

About Horizon Credit Union

Founded in Spokane, Washington in 1947, we built our foundation on community outreach and meaningful connections with our members and neighbors. Over the years, we’ve expanded across Washington, Idaho, Montana and eastern Oregon. We are equally proud that as we have grown, our commitment to our communities and members has remained strong and steadfast along the way. 

Let Horizon Credit Union help you reach your goals. Apply now to start your journey.

*The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.