IT Support Technician

Key Responsibilities:

• Provide Windows desktop support, including installation, troubleshooting, and end-user assistance.
• Configure, monitor, and diagnose Windows-based networks, including servers, switches, and related equipment.
• Perform fiber splicing and copper network installations, ensuring proper connectivity and system reliability.
• Support and secure Microsoft 365 cloud services (Exchange Online, Teams, SharePoint, OneDrive).
• Implement and monitor cloud and network security best practices.
• Install, configure, and maintain access control systems and security cameras.
• Collaborate with internal teams and vendors to plan, execute, and document IT infrastructure projects.
• Maintain accurate network diagrams, documentation, and asset inventories.
• Respond to system outages, security incidents, and technical issues with a sense of urgency.

Qualifications:

Required:

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience).
• 3+ years of experience in IT/network support or engineering roles.
• Strong knowledge of Windows OS, Active Directory, and network configuration.
• Hands-on experience with fiber splicing and copper cabling installations.
• Proficiency with Microsoft 365 administration and security features.
• Familiarity with access control systems and video surveillance technologies.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and documentation abilities.

Preferred:

• Relevant certifications (e.g., CompTIA Network+, Security+, CCNA, Microsoft Certified: Azure/365 Administrator).
• Experience in aerospace, defense, or high-security environments.
• Knowledge of NIST, CMMC, or other compliance frameworks.