Senior Product Owner - Clinical Imaging

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.

Experity Offers The Following:

• Benefits – Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
• Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
• Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
• Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
• Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
• Career Development – Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
• Team Building – We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
• Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Hybrid Workforce:

Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work, we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.

Job Summary:

The Senior Product Owner role will drive growth and innovation in Experity’s product portfolio. Serving today’s end users, while meeting the expanding needs of our growing client base, this person will work closely with Product Managers, development/engineering, and other teams. This role serves as the subject matter expert between product and engineering to ensure the features brought to life in Experity products align to the company vision, market needs, and deliver technologies that improve the healthcare industry.

The Senior Product Owner will collaborate and align with their manager peers to ensure that the persona(s) and journey effectively represent the interactions and hand-offs between each step. As we grow, it may also include adding new businesses that are acquired and/or launched within the journey segment. 

Responsibilities:

• Contribute to the overall product vision, strategy, and roadmap.
• Monitor product performance and identify opportunities for product enhancements.
• Conduct customer-centric, data-driven product discovery, including regularly observing customer interactions (sales, install, service, support) and conducting customer interviews.
• Manage risk in new product efforts through value, usability, feasibility, and business testing, measuring and reporting results.
• Contribute to the creation of and update/maintain user personas.
• Contribute to the creation of and update/maintain the journey map as the product(s) evolve.
• Work closely with product manager, users, and internal stakeholders to ensure features are the best possible market fit.
• Create and author items in the engineering tracking system in required formats (such as Gherkin) in the smallest consumable amount of work and contain clear acceptance criteria.
• Create and manage the engineering backlog and sprint plans for your scrum team in concert with the overall product strategy.
• Maintain and ensure target process features are up to date with rollout plans, including feature gates, beta customers, and rollout type.
• Ensure each release has a feature for rollout at beta and production, and stories written to enable clients accordingly.
• Work closely with cross-functional teams of product managers, designers, engineers, and product quality to ensure delivery against the product roadmap.
• Drive transparency to backlog detail, progress, roadblocks, etc. (across partners, Agile teams, senior leadership, etc.).
• Participate in support/Kanban standups, as needed.
• Represent your product in formal executive settings and reviews.
• Partner with the go-to-market team to prepare operations, marketing, sales, account management, and support product channels for launch.
• Lead by example and hold your team accountable to delivering outcomes that matter.
• Mentor and train more junior product owners.
• Other duties as assigned.

Education:

• Bachelor's degree in Computer Science, Engineering, Product Design, Business or a related field or equivalent combination of education and experience.

Travel:

• Ability to travel as needed (minimal).

Experience:

• Five plus years of product owner experience, ideally in a healthcare/healthcare tech setting.
• At least 1–2 years of hands-on experience with healthcare clinical technology, ideally in imaging workflows and not just general healthcare SaaS or administrative systems such as EMR, HIS, etc.
• Demonstrated experience defining and delivering a roadmap of features that improve NPS and top-line revenue.
• Experience conducting and analyzing customer and product discovery efforts (e.g. interviews, usability tests).
• Experience proposing and analyzing product KPIs.
• Experience with Scrum and Scrum software tools.
• Prior experience in healthcare technology.
• Demonstrated experience driving ambiguous issues to resolution.
• Demonstrated ability to multitask and manage priorities, including multiple products.
• Strong relationships with your past engineering & design counterparts.
• Solution-oriented, open minded and positive attitude.
• Effective problem solving and analytical skills.

Preferred:

• PACS/RIS imaging workflow experience.
• FDA-regulated product development experience.
• Familiarity with HL7 and imaging-adjacent systems.
• Technical product orientation (can go deep with engineering).

Compensation:

• Budgeted between $84,750 and $125,000 dependent upon years of applicable experience.

Team Member Competencies:

• Understands role on the team and works to achieve goals to the best of your ability.
• Working within a team means there will be varying opinions and ideas. Active listening and thoughtfully responding to what your team member says.
• Take responsibility for your mistakes and look for solutions. Understand how your actions impact team.
• Provides assistance, information, or other support to others to build or maintain relationships.
• Maintaining a positive attitude. Tackle challenges as they come, and don’t let setbacks get you down.
• Gives honest and constructive feedback to other team members.
• When recognizing a problem, take action to solve it.
• Demonstrates and supports the organization's core values.

Every team member exhibits our core values:

• Team First
• Lift Others Up
• Share Openly
• Set and Crush Goals
• Delight the Client

Our Urgent Care Solutions Include:

• Electronic Medical Records (EMR): Software that healthcare providers use to input patient data, such as medical history, diagnoses, treatment plans, medications, and test results.
• Patient Engagement (PE): Software that shows patients the wait times at various clinics, allows patients to reserve a spot in line if there's a wait, and book the appointment.
• Practice Management (PM): Software that the clinic front desk staff uses to register the patient once they arrive for their appointment.
• Billing and Revenue Cycle Management (RCM): Software that manages coding, billing and payer contracts for clinics so they don’t have to.
• Teleradiology: Board certified radiologist providing accurate and timely reads of results from X-rays, CT scans, MRIs, and ultrasounds, for our urgent care clients.
• Consulting: Consulting services for urgent care clinics to assist with opening, expanding and enhancing client's businesses