Director of Managed Services

Company Description

Our Story

Let’s be honest: there are lots of people out there doing what we do. We’re just not convinced they’re doing it right. Businesses are hungry for innovation and opportunity, but not at the cost of their independence. At Ollion, we’ve connected companies and capabilities around the world to help ambitious organizations make the most of their transformation and leave the status quo in the dust.

Working At Ollion

Innovation is risky. It demands bold steps and big questions, but that’s the price of making change. We’ve got our head in the cloud and two feet on the ground, channeling tech’s endless potential towards a single goal: making a world of difference. And we’re building a global team to do just that— a team capable of making game-changing breakthroughs without ever losing sight of the people it will impact. This is more than consulting. This is the change you can be.

The Ollion Difference

At Ollion, we’re all in on your independence. Our teams are seasoned. Our solutions are straightforward—sometimes even groundbreaking. And our engagements? Exactly as long as you want them to be. We deliver fresh thinking and hard-earned insight in a way that works for you and your customers, arming your organization with everything you need to make your transformation truly mean something.

WORKING WITH OLLION (our clients’ experiences)

Progress matters more than process. Our global team of cloud-native pros is all about creating new and better ways to work—not just by solving your tech challenges, but by using technology to solve your business challenges. We keep the formulas, frameworks, and ten-point plans to a minimum, tackling your most pressing problems with a proprietary mix of good-old-fashioned ingenuity and refreshing humanity.

Job Description

As Director of Managed Services at Ollion, you will oversee the daily operations of our North America Managed Services offerings. You will drive operational excellence, develop repeatable service processes, implement and monitor performance metrics, and act as an escalation point for client support when needed.  You will oversee a team of technical professionals and pod leaders, ensuring delivery excellence, team scalability, and client satisfaction. You’ll shape the strategy and execution of how services are delivered, how we report on performance, and how we grow. This position requires an individual who possesses thought leadership and extensive cloud expertise, the ability to communicate the vision and hands-on involvement with a start-up mentality.

Job Requirements

• Develop and Own Delivery Methodology: Architect, implement, and continuously refine a scalable, repeatable, and high-quality delivery methodology for all professional services engagements. Leverage AI and automation to streamline processes, improve consistency, and drive operational efficiency. Ensure alignment with company goals, customer needs, and industry best practices.
• Scale Delivery to Support Senior Engineers: Design delivery models that enable higher-level engineers to focus on strategic, high-value activities by automating routine tasks and standardizing repeatable work. Build frameworks that allow the team to deliver at scale without sacrificing quality.
• Team Leadership: Build, mentor, and inspire a team of Client Success Managers, Solutions Architects, and Technical Engineers. Foster a culture of accountability, collaboration, transparency, and continuous learning. Conduct regular performance reviews, career path planning, and succession development. Champion employee retention and engagement while scaling hiring for growth.
• Cross Team Collaboration: Work closely with Sales, Product, Consulting, Engineering, Customer Success, and Sr. Leadership to identify growth opportunities and ensure seamless handoffs with a unified client experience.
• Operational Excellence: Establish and track key performance indicators (KPIs) for service delivery, resource utilization, and customer satisfaction. Drive process improvements and operational efficiencies through the adoption of AI-driven tools and automation.
• Growth Mindset: Identify new opportunities to respond to client needs and market trends to drive new revenue streams
• Continuous Improvement: Drive consistency, documentation, and repeatable delivery processes across pods and teams
• Uplift existing post incident processes (root cause, postmortems, problem management) to prevent recurrence
• Customer Engagement: Oversee the successful delivery of complex projects for enterprise customers, ensuring high satisfaction and measurable business outcomes.
• Thought Leadership: Stay current on industry trends, AI advancements, and best practices. Represent the company at industry events and with key clients as a trusted advisor.
• Flexibility: Undertake any other duties of a similar level and responsibility as may be required from time to time

Qualifications

• 8+ years of leadership in IT Managed Services or external-facing IT operations.
• 3+ years managing technical teams (15+ FTEs) 
• Understanding and experience in Cloud Technologies. Should be a practitioner” across all three major CSPs (GCP, AWS and Azure) and expert level on at least one
• Strong knowledge of cloud security, compliance, and risk management principles
• Experience with containerization (e.g., Kubernetes, Serverless) orchestration and IAC tools (e.g., Terraform, Ansible)
• Familiarity with cloud-native applications, microservices, and DevOps practices
• Communication skills: Exceptional written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Problem-solving skills: Strong analytical and problem-solving abilities with the ability to analyze complex issues and develop creative solutions to resolve issues and challenges, efficiently and timely.
• Time management: Effective time management skills to lead complex, cross-functional technology projects and various other tasks simultaneously.
• Proactive approach: Being proactive in identifying potential issues, opportunities for improvement, and going the extra mile to ensure Ollion’s and our Client’s success.
• Team player: Collaborating effectively with other teams within the organization, such as sales, marketing, customer support, and product development.
• Adaptability: Being adaptable to evolving business needs, unplanned challenges and embody a collaborative “all hands on-deck” mentality when necessary.
• Demonstrated experience in developing and managing departmental budgets and negotiating with vendors.
• Industry certification(s) AWS Certified Solutions Architect - Professional, Azure Certified: Cloud Solution Architect Expert, or equivalent certifications.
• Strong command of SLA creation, KPI reporting, and ITIL-based delivery best practices.
• B.S. in  Computer Science, Information Technology, Information Systems, or IT Management.
• BENEFITS & PERKS FOR WORKING AT OLLION

Additional Information

Our employees multiply their potential because they have opportunities to: Create a lasting Impact, Learn and Grow professionally & personally, Experience great Culture, and Be your Whole Self!
 

Beyond an amazing, collaborative work environment, great people, and inspiring, innovative work, we have some great benefits and perks:

• Benchmarked, competitive, in-market total rewards package including (but not limited to): base salary & short-term incentive for all employees
• Remote by default, small but Global organization; ‘learn wherever, whenever’ frees our people from a rigid view of learning and growth
• Retiral benefits which are as per the local statutory regulations as our company is 100% complaint
• Globally, we build benefit plans that offer choices for whatever stage in life our employees are in and allow for flexibility as life happens.  Employees have the benefit of medical insurance which is in line with industry benchmark. In addition to great healthcare coverage, we also offer all employees mental health resources and additional wellness programs.
• Generous time off and compensatory off
• And more!

Ollion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Ollion does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.

Ollion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Ollion does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.