Associate Principal Consultant -- Salesforce Business Analyst

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

• Business Analysis & Requirements Gathering Partner with business stakeholders to elicit, document, and validate requirements for CPQ, RCA, and Billing projects.
• Map business processes across Quote, Pricing, Contracting, Revenue Recognition, and Billing.
• Facilitate workshops and discovery sessions to define use cases, workflows, and edge scenarios.
• Solution Design & Documentation Translate business needs into functional specifications, user stories, acceptance criteria, and process flows.
• Work closely with solution architects and technical teams to ensure business needs align with Salesforce capabilities.
• Document system integrations between Salesforce Revenue Cloud and ERP/Finance platforms (SAP, Oracle, NetSuite, etc.). Stakeholder Engagement & Communication Act as the primary liaison between business stakeholders and Salesforce delivery teams.
• Ensure clear communication of requirements, scope, and solution impacts.
• Conduct demos, CRP (Conference Room Pilots), and UAT sessions to validate functionality with business users.
• Testing & Deployment Support Support test planning and execution by validating scenarios and reviewing test cases.
• Participate in UAT, triage defects, and ensure acceptance criteria are met.
• Assist in cutover planning, data validation, and hypercare support.

Qualifications

• 10+ years of IT/CRM business analysis experience, with 7+ years on Salesforce projects.
• Strong expertise in Salesforce Revenue Cloud modules, including: CPQ (product configuration, pricing, quoting, approval workflows) RCA (revenue recognition, contract amendments, reporting) Billing (subscription, usage-based billing, invoicing, dunning, credit notes)
• Proven experience delivering end-to-end Quote-to-Cash projects. Skilled in writing user stories, BRDs, FRDs, process diagrams, and data mapping documents.
• Familiarity with integration scenarios (Salesforce to ERP/Finance). Proficiency in Agile delivery methodologies (Scrum, Kanban) and backlog management tools (Jira, Azure DevOps, etc.). Salesforce certifications such as CPQ Specialist, Revenue Cloud Consultant, or Business Analyst preferred.
• Desired Attributes Strong consulting and facilitation skills, comfortable engaging with CXO-level stakeholders.
• Analytical thinker who can anticipate challenges, gaps, and risks in business processes.
• Excellent verbal and written communication skills. Ability to thrive in fast-paced, multi-project environments and manage competing priorities.

Additional Information

Must have skills : CPQ, CPQ Billing, Salesforce Landscape, Salesforce Workflow