Operations Manager - Oak Island Accommodations

As the Operations Manager you can look forward to:

• Managing daily operational activities to ensure smooth and efficient functioning of the organization
• Monitor workflow and processes, adjusting as needed to optimize performance
• Provide the highest level of customer service to our guests and homeowners
• Supervise and lead the Maintenance, Housekeeping, and Linen Departments to include assistance in hiring, training, and evaluating team members  
• Supervision of direct reports as well as assistance with HR issues within relevant departments.
• Process and approve timecards for direct reports.  
• Set performance goals and objectives for staff, providing guidance and support to achieve goals
• Engage in bi-weekly one-on-ones with direct reports.  
• Lead weekly Operations L10.  
• Report to all executive team members on relevant issues and goals with Operations.  
• Direct and coordinate emergency management plan (?) 
• Analyze and approve annual linen order.  
• Regular oversight of work order completion rates and aging of open work orders.  
• Regular oversight of housekeeping call backs/vendor performance.  
• Regular oversight of linen call backs and operational performance of linen department.  
• Analyze and review pertinent data within all operations departments to improve overall operational efficiency.  
• Work with other executive team members as needed to maintain productive collaboration between Operations and other departments.   
• Maintain controls for stock and loaner inventory to reduce expenses and waste.  
• Engage in issue resolution with Owners and Guests when necessary.  
• Assists Sales/Finance Manager in ensuring expenses are on target.  
• Provides projected expenses to Sales/Finance manager for annual budget including but not limited to: tools, stock,
• loaners, and building upgrades.  
• Oversees vehicle maintenance program which includes routine maintenance, unforeseen maintenance, and regular
• inspections for asset protection.  
• Manage Breezeway software to ensure accuracy and function for all departments.  
• Lead/Oversee implementation of new standard operation procedures within OIA as deemed necessary
• Develop and execute plans to streamline operations and reduce waste
• Assist the General Manager in the management of operational budgets, ensuring cost control and financial efficiency
• Other duties as assigned

Minimum Required Skills:

• Experience in the vacation rental industry in an operations management or similar role
• Experience managing a team of 10+ employees
• Strong computer skills and proficiency in Word and Excel
• Experience in Breezeway
• Strong leadership and team management skills
• Excellent written and oral communication skills
• Excellent customer service skills
• Must have a valid drivers license and reliable transportation
• Must be available to work weekends and holidays to support business needs

Desired Skills & Competencies:

• Bachelors degree preferred
• Experience within the field
• NC Real Estate license or ability to obtain a license

Physically You Can Anticipate To:

• Express or exchange ideas by means of the spoken word via email and verbally
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
• Not substantially exposed to adverse environmental conditions
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

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