Senior Credit Management Executive (Debt Management)

Join the Growing Team at Singtel Financial Shared Services in Malaysia*!

Are you ready to embark in the exciting world of finance and technology? Singtel Financial Shared Services (FSS) is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team!

*In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd.

We are seeking an experienced and highly skilled individual as a Senior Credit Management Executive (Debt Management) to join our team to join our team. The role involves overseeing both consumer policies and debt management for both consumer and corporate sectors. Responsibilities include managing consumer bankruptcies, company insolvencies, and overseeing the complete insolvency processes. The role also involves managing various accounts, ensuring the efficient execution of all related procedures, and handling consumer operations such as administration, consumer blacklisting, compliance, and reporting. Expertise in liquidation, judicial management, bankruptcy, debt repayment schemes, and reporting will be crucial in guiding the team to meet both compliance and operational standards.

Make An Impact By:

• Govern the consumer and corporate insolvency process.
• Lead and oversee the assignments debt to external agencies and law firms.
• Supervise consumer and debt management activities to ensure an efficient recovery process, including credit block process.
• Collaborate with the IT team and other stakeholders on system enhancements and defects resolution.
• Manage and handle escalation cases effectively and efficiently.
• Lead and supervise team members’ work productivity, accuracy and provide weekly and/or monthly report to Manager.
• Assisting managers and collaborate with various stakeholders’ initiative and Projects.
• Prepare Statistic, Reports and Presentation.
• Provide briefings to various stakeholders on initiatives, projects, polices and processes.
• Review work processes and recommend strategies for improvements and efficiency.
• Perform ad-hoc duties as assigned to broaden knowledge and experience.

Skills For Success:

• Diploma/ Degree in Business/ Accountancy or equivalent.
• Minimum of 5 years experience and above, preferably in Debt Recovery Management in Telco industry.
• Highly proficient in Microsoft Office including Excel (VLOOKUP, PivotTable, etc)
• Proficient in system knowledge (CRM/ECOM/Kenan).
• Strong knowledge in PDPA (Personal Data Protection Act), Debt Recovery and Litigation proceedings are required.
• Strong analytical and critical thinking, with strong organizational and time management.
• Ability to work both independently and managing team.
• High attention to details.
• Strong communication skills with fluency in English.
• Proficiency in Macro, Power BI, Power Automate and Apps or Tableau will be an added advantage.

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