Director of Product Management, Post Purchase – Growth

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Role Overview:
The Director of Product for Post Purchase Solutions will lead the strategic vision, product development, and growth initiatives for post-purchase experiences. This role focuses on driving innovation, customer satisfaction, and revenue growth across post purchase capabilities. You will work closely with product and cross-functional stakeholders including technology, sales, marketing, operations, and partners to accelerate time-to-market and deliver differentiated value.

Key Responsibilities:

• Define and execute a comprehensive product growth strategy and roadmap for post-purchase solutions aligned with business goals and customer needs.
• Foster a culture of experimentation, customer empathy, and data-driven decision-making.
• Collaborate closely with engineering, data science, design, analytics, marketing, and sales to launch innovative post-purchase products that enhance customer loyalty and reduce churn.
• Utilize customer insights, competitive analysis, and product metrics to identify growth opportunities, validate hypotheses, and iterate rapidly.
• Build strong executive alignment through compelling communication of vision, business cases, and product performance.
• Drive operational excellence ensuring timely delivery of new features, product enhancements, and integrations.
• Champion automation, AI, and emerging technologies to differentiate post-purchase offerings and improve operational efficiency.

This role is ideal for a visionary product leader passionate about driving transformative growth and lasting customer impact in the critical post-purchase space.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

**This role is not eligible for employment sponsorship**

Qualifications

Basic Qualifications:
* 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:
* 8+ years of product management experience with 3+ years in leadership roles managing post-purchase, e-commerce, payments, or related domains.
* Proven track record of developing and scaling revenue-generating products with measurable growth impact.
* Strong strategic thinker with the ability to operationalize vision into executable roadmaps.
* Excellent leadership, communication, and stakeholder management skills in a matrixed environment.
* Data-driven mindset with strong analytical skills and experience using customer feedback and market data to guide product decisions.
* Experience working with agile teams and driving cross-functional collaboration.
* Passion for delivering exceptional customer experiences and continuous innovation.
This role is ideal for a visionary product leader passionate about driving transformative growth and lasting customer impact in the critical post-purchase space.

Additional Information

• **This role is not eligible for employment sponsorship**
• Work Hours: Varies upon the needs of the department.
• Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 192,300.00 to 278,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.