NOC Team Lead

Company Description

The Rank Group is growing rapidly within both our Venues and Digital businesses. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive.

We employ circa 8,000 people globally, with our UK office functions being located in Maidenhead (Head Office), Sheffield (Customer Solutions Hub), London (Digital) and a further office in Gibraltar, which is home to our existing Rank Digital function – Rank Interactive.

Job Description

The Rank Group is growing rapidly within both our Venues and Digital businesses. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino.

We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering. By joining an office-based or operational function with us, you’ll instantly be part of a high-performing and inclusive culture, which works closely to support our Customer-facing teams.

The role holder provides digital and network operations centre support across our digital platform together with our retail venues, offices and datacentres with particular attention to managing events from the various monitoring tools.

Qualifications

Main Accountabilities & Responsibilities

• Oversee NOC Team operations for venues, offices and digital businesses
• Ensure NOC monitoring tools and metrics are updated accordingly with business priorities.
• Train, mentor and coordinate NOC engineers to quickly adapt to a dynamic work environment.
• Ensure all NOC engineers follow incidents SLAs accordingly.
• Take ownership of critical incidents according to the incident management process to quickly contact and involve any necessary parties for immediate mitigation or fix actions.
• Develop and enhance procedures to be used within the NOC by documenting troubleshooting strategies.
• Build positive and constructive relations with internal and external teams.
• Review critical incidents with internal and external teams to understand if additional actions are required for the troubleshooting and escalation process.
• Attend leading meetings for digital and retail platforms always with an eye for improvement.
• Work with each NOC engineer a certification career path towards our platform technologies.
• Liaise, as required and directed, with the Operational Security Centre team that are responsible for working side-by-side with the NOC, their focus being primarily the identification and management or security incidents.

Experience & Qualifications

Required:

• 3- years’ experience in an IT support environment
• Excellent problem solving, critical thinking and interpersonal skills.
• Willing to self-improvement and continuous learning.
• Strong attention to details
• Highly effective time management skills
• Ability to learn skills and support new technologies
• Understanding Digital and Retail environments
• Understand routers, switches and firewalls technologies
• Understanding of ITIL framework
• Good Planning and Organisational Skills
• Able to operate proactively with minimal supervision
• Able to operate under stressful conditions
• Able to manage Time and Priorities effectively

Beneficial:

• Industry-relevant qualification (Microsoft, Cisco, AWS)
• Relevant degree qualification
• A good understanding of Solarwinds, Meraki, New Relic

Personal Qualities

• Demonstrates sense of passion and pride about own work. Positive attitude and adapts well to change. Inspires passion and excitement around shared goals, promoting environment of achievement.
• Ability to develop and deliver clear, concise communication and communicate highly complex technical information clearly and articulately.
• Ability to identify, influence and work collaboratively with internal Stakeholders and key external service providers.
• Demonstrates strategic thinking and planning ability, whilst being tactically responsive to changing needs.
• Confronts and works through tough issues, demonstrating perseverance and a sense of urgency.
• Has a passion for technology, keeps up to date of new technology and developments and understands the potential impact and value to the business.
• An ability and desire to learn new skills and technologies.
• Positive attitude can work with ambiguity and adapts well to change

#Li-Hybrid #Li-Mn1

Additional Information

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.  

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.    

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.