Senior Analyst, Returns Policy & Strategy

The salary range for this position is $104,500 - 118,250. The base pay offered may vary depending on location, job-related knowledge, skills, and experience.

At this time, Wayfair does not provide visa sponsorship for employment authorization for this position.

Must be Onsite in Boston, MA

We are looking for an analytical, action-oriented, and collaborative individual to support the development and execution of hassle-free, customer-friendly return policies that increase loyalty and repeat purchases while optimizing cost and efficiency across Wayfair’s supply chain. 

Our Mission

Our goal is to enable hassle-free returns to drive loyalty and repeat purchases, anchored in two strategic pillars:

• Our Version of Free Returns: Strategically test and launch free return policies in high-impact areas to maximize customer retention and satisfaction.
• Reimagined Return Policy: Refresh and harmonize customer and supplier-facing return policies for consistency, fairness, and transparency across all touchpoints.

Together, we aim to improve returns economics and deliver customer friendly policies.

What You'Ll Do

• Drive process improvement by partnering with key cross-functional teams in operations, customer experience, technology and finance, leveraging strong communication skills to identify pain points, streamline workflows, and uncover opportunities to implement tech-enabled solutions that improve scalability. 
• Enable data-driven decision-making by building and managing large datasets that power dashboards, provide visibility into initiative progress, and deliver actionable insights with measurable business impact.
• Conduct and present ad-hoc analyses that translate complex data into clear, actionable business recommendations for broad audiences.
• Shape strategy and prioritization by contributing to road mapping and program evolution by conducting opportunity sizing, quantifying return economics, and supporting thoughtful prioritization of initiatives.
• Design and implement sustainable, long-term performance management practices to measure, assess, and grow business outcomes. 

What You'Ll Need

• Bachelor’s degree in a quantitative field
• 2+ years of professional experience
• Advanced experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI); familiarity with Python is a plus
• Team-first attitude with enthusiasm for cross-functional collaboration
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights
• Excellent written and verbal communication skills, with the ability to tailor insights and recommendations to both technical and non-technical audiences
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously
• Comfort with ambiguity and a growth mindset, with a strong sense of ownership to adapt quickly and drive impact in a fast-paced environment

An Important Note about Wayfair's In-Office Policy:

All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

At this time, Wayfair does not provide sponsorship for employment authorization for this position.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.