Sr Inspire Value Consultant- Manufacturing

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Sr Inspire Value Consultant is a role that operates together with ServiceNow’s customer-centric sales teams to calculate and develop business cases and value realization analyses for our customers. 

S/he will serve as the main point of contact for Manufacturing sales teams by designing and leading strategic, consultative interactions to build consensus and alignment on how core capabilities of the ServiceNow platform can support CXO business transformation objectives.

The ideal candidate brings a powerful combination of:

• Consulting experience at a leading strategy / consulting firm
• Experience in a customer-facing roll, selling and delivering consulting services

S/he will closely align with our core and solution account teams to seed and develop strategic opportunities. S/he will build trusted relationships with customer and partner executives, partner with sales leaders and account executives, and be a significant contributor to the revenue growth in our Manufacturing accounts in the Americas.

This Sr. Inspire Value Consultant is responsible for three specific areas of responsibility, including: 

1. Service-oriented consulting skills: understand the customers’ outcomes and value levers that will allow them to achieve the relevant business case for new or continued investment in ServiceNow. Lead discovery and prioritize workloads as account teams demand change.
2. Financial acumen and value engineering: Collect and apply available data to financial models in Excel or bespoke value software, including leveraging AI tools. Understand the parameters that ServiceNow software can impact on customers’ businesses.
3. Compelling visual and verbal storytelling: Collaborate with account team to build high-quality and compelling data-driven business cases and value realization assessments that demonstrate realistic quantitative and qualitative value for the customers’ new or existing investment in ServiceNow.  Articulately deliver the business case to the ServiceNow champion.

S/he is expected to “roll up their sleeves” and is equally able to manage communications with the customer, account team, and shared services stakeholders throughout the process to deliver a positive ServiceNow experience in a high-tempo timeframe. S/he will also operate with a ‘speed and scale’ mindset. 

S/he will maintain a pulse on broader ServiceNow and Global Sales priorities, programs, and communications, and advise on ideal messaging, channels and approaches with the goal of delivering the best possible business case for our customers.  We're looking for a high-energy, relationship building and empathetic partner who has a business building mindset and is a remarkable communicator! 

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 7+ years at a top tier consulting firm designing and driving transformational change for clients
• Strong financial modeling skills (e.g., TCO, ROI, payback) and understanding of enterprise KPIs
• Exceptional executive presentation skills – in person, on zoom, C-level 
• Ability to develop trusted advisor relationships with customers and sales organizations; demonstrated ability to advise and influence senior leaders, multiple teams / departments on strategy, messaging and customer engagement  
• Resourceful, self-motivated and able to prioritize independently shifting workloads in a dynamic, high growth environment 
• Agile business mind; adept ability to work in a matrix organization structure with a highly distributed team, leading through influence and relationship-building
• Proven ability achieving revenue targets for an overall region and accounts, in partnership with direct account sales teams
• Superior organizational skills with ability to effectively prioritize
• Enjoyment working in a collaborative environment and high level of accountability
• Ability to travel up to 40% of the time
• Bachelors and/or Masters degree in Business, Technology, Engineering or related fields

For positions in this location, we offer a base pay of $121,700 - $213,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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