General Services Supervisor -Support Services

Company Description

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. 

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging. Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description

General Services Supervisor – Full Time

Are you passionate about leadership, operational excellence, and delivering exceptional support services in healthcare? Epworth HealthCare is seeking a General Services Supervisor to join our Support Services Department at our Richmond location.

As Victoria’s largest not-for-profit private healthcare group, Epworth is committed to delivering compassionate, expert care. This frontline leadership role is pivotal in ensuring the smooth functioning of our support services, including hospitality, environmental services, and patient transport.

The General Services Supervisor is responsible for the supervision of staff, allocation of duties, rostering, performance development, quality activities, CARPs control, occupational health and safety, and overall departmental oversight. This role ensures the delivery of high-quality environmental services that support exceptional patient care and safety.

As a General Services Supervisor, you will:

• Provide daily leadership and support to Environmental Services Department. 
• Ensure high-quality cleaning standards aligned with infection control protocols.
• Be a role model in delivering exceptional patient care through environmental services.
• Supervise resources effectively to maintain a safe and efficient operating environment.
• Support the Hospitality Services Operations Manager in building a patient-focused team culture.
• Lead and support team leaders and staff across multiple departments.
• Ensure efficient service delivery and compliance with KPIs.
• Provide administrative and operational support to the Hospitality Operations Manager.

Key Responsibilities

• Lead and mentor the Environmental Services team to deliver timely and safe services.
• Maintain high standards of cleanliness and infection control across all areas.
• Ensure compliance with Epworth’s policies, procedures, and clinical governance framework.
• Monitor service delivery and identify opportunities for continuous improvement.
• Manage staffing, training, and performance development plans.
• Promote a culture of compassion, accountability, respect, and excellence.
• Providing support with staff matters related to WorkCover
• Providing support across various recruitment processes.

Position Description

About Epworth Richmond

Epworth Richmond is a rapidly growing, fast-paced and dynamic teaching hospital where you will work alongside highly skilled practitioners in all areas. You will challenge your skills, broaden your experience, and grow your expertise through exposure to a wide range of clinical specialties, treatment options and the latest in technology. Epworth will support you to provide the best possible care to our patients by continually investing in your education, better facilities, and technologies.

Qualifications

• Certificate IV in Leadership and Management.
• Completion of Epworth Healthcare’s Frontline Leadership Program.

Desirable To Have :

• Experience in a supervisory or leadership role.
• Experience in a healthcare setting.
• Familiarity with electronic rostering and purchasing systems.

Additional Information

Why Join Epworth?

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

Ready to Make a Difference?

To apply, click the I'm Interested button to attach your CV and cover letter.

For more information about the role, refer to the attached position description or contact talent@epworth.org.au or call (03) 9426 0606.

Apply now… we’ve over 8,000 perspectives at Epworth and we’re ready to welcome yours!

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.