Portuguese Customer Support Agent

Job Summary

 The Portuguese Customer Support Agent delivers exceptional service to high-value clients, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, ensuring first-contact resolution whenever possible.
• Handle escalated customer issues assigned to the team, working to resolve them effectively and efficiently.
• Review customer interactions with low satisfaction ratings and take corrective action to improve service quality.
• Resolve customer complaints assigned by the Team Lead or Manager, ensuring alignment with company standards.
• Send targeted promotional emails to customers without a dedicated account manager.
• Reply to client inquiries via messaging platforms during the absence of their dedicated account manager, maintaining a professional and consistent tone.
• Support additional service tasks and projects as assigned by the Team Lead or Manager.

Qualifications

• Proven experience in customer service.
• Strong written and verbal communication skills.
• Fluent in Portuguese (required).
• Ability to handle high-value customers with professionalism and discretion.
• Excellent problem-solving abilities and a customer-first mindset.
• Comfortable working in a fast-paced, dynamic environment with shifting priorities.

By submitting your application, you agree to our Privacy Policy.