Associate Solutions Engineer

HubSpot.com

Office

Tokyo, Japan

Full Time

Associate Solutions Engineers (ASE) partner with our sales team to bring our HubSpot platform and products to market. The core role of an Associate SE is to help our sales team close deals by providing high-velocity product expertise and deal support that helps customers solve their business needs with our tools and accelerate product fit alignment during the sales process to help achieve our mission: Helping Millions of Organizations Grow Better.

Your Role at HubSpot

As an ASE, you will work with our sales reps to help answer questions, strategize on opportunities, and join prospect calls. Your role enhances the sales experience by helping prospects recognize the value of our product lines and ensure product fit, instilling confidence that HubSpot meets their technical and business needs.

The sales reps you’ll align with expect you to be a subject matter expert on our Sales, Marketing & Content products, the competitive market, and how HubSpot solves for the customer. You’ll provide guidance on best practices for setting up, using, and succeeding with these tools, helping customers see how they work together seamlessly to grow their business and create a positive impact for their customers.

Responsibilities of an Associate Solutions Engineer:

Always be learning about HubSpots platform and products as they & the market evolve around us.
Partner with sales reps to quickly progress opportunities through internal prep work and deal support, customer-facing meetings, demo support, and solution building.
Consult on use cases and make product recommendations via Slack, Loom & Zoom to move deals forward.
Support reps in progressing deals by answering technical questions offline or on calls with prospects, building custom assets, and making demo recordings to be used at scale.
Be beta-tolerant and customer-centric. Our platform is always evolving to delight our customers, so it's important to expect changes as you go to market.

Role Requirements:

Fluency in written and reading English is required. Fluency in Japanese is a must.
Experience in a technical role, sales role, or customer-facing role, such as Customer Support, Product Expert, Customer Onboarding, Customer Success, Account Executive, Inbound Success, or BDR
Ability to conceptually understand technical concepts and overall technologies, such as how API works and backend/frontend systems
Storytelling skills; comfortable positioning value to drive a business change.
Excels at effectively collaborating with team members to address customer needs and drive sales.
Goal-orientated with a track record of overachieving on targets/KPIs.
Knowledge of HubSpot, the MarTech and CRM market conditions, and common competitors

Who excels in this role? Top performers will demonstrate:

Genuine curiosity and passion for business, web technology, and sales
A growth mindset and a habit of seeking feedback for self-development.
An ability to collaborate cross-functionally to achieve success.
A team player with great collaboration and communication skills who loves having customer impact in their role

External:

2+ years in a technical role, sales role, or customer-facing role, such as Sales, Customer Support or Customer Success/Onboarding
Interest in Sales / PreSales
Tech-savvy and have a desire to learn in-depth product knowledge
Completion of HubSpots Marketing or Sales Certifications is a nice to have

----------------------------------------

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About Hubspot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore More:

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.