Customer Service Officer

Company Description

For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives.

We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive.

Join us and be part of a team that delivers Altogether Better Care—because when we come together, we create brighter futures for all.

Job Description

• 2 Part-time roles available: 2 days permanent part-time ongoing & 12 month mat leave cover available.
• Ferntree Gully, based on the lands of the Wurundjeri & Boon Wurrung Peoples
• From $36.35 per hour + 12% Super + Generous Salary Packaging benefits of up to $18,550

About the team
Join Each’s Oral Health team, a vibrant group dedicated to improving lives and strengthening communities through accessible health services. We work collaboratively to create a welcoming, inclusive environment for all.

Your role, your impact
As a Customer Service Officer, you’ll be the first point of contact for our customers, ensuring every interaction is welcoming and filled with hope. You’ll play a key role in supporting our reception and administrative functions, helping people access the care they need.

Key Responsibilities

• Welcome each customer with empathy and hope
• Manage reception, clerical, and administrative tasks across Primary Health programs
• Collaborate with team members to deliver efficient, effective service
• Respond to public enquiries with accurate information or direct to the right staff
• Facilitate culturally sensitive communication, including interpreter services
• Maintain confidentiality while managing appointments and electronic systems
• Support fellow team members and contribute to a positive team dynamic

Who we’re looking for

• Strong customer service and administration experience
• Ability to communicate effectively with diverse groups
• Collaborative team player with a positive attitude
• Commitment to community health principles and customer focus
• Intermediate IT skills and experience with electronic client management systems (e.g., Pracsoft, Outlook, Excel)
• Driver’s Licence for travel between locations

What will make you stand out

• Experience working in a dental or medical clinic
• What’s in it for you?
• At Each you’ll be supported to be your best. We provide:
• Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety
• Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care
• Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment
• Endless career opportunities – With over 200 programs across QLD, NSW, ACT, and VIC, there are plenty of pathways to progress

To view the full Position Description, click here or visit each.com.au, go to ‘Work With Us’ > ‘Careers’ > ‘Open Roles’ and search for this position.

For more information or a confidential conversation, contact Eva Saris (Team Leader Customer Service) at Eva.Saris@each.com.au

• Applications Close: Sunday 12th October.
• Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period – so don't miss out and apply today!

Additional Information

• Next Steps in the Hiring Process 
• Thank you for your interest in joining Each! To learn more about next steps, please check out our Hiring Process Guide.

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.  

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