Front Desk Administrator

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

We are actively sourcing for a dynamic, professional Front Desk Administrator who takes pride in their work and leaves an excellent first impression of the organization. Our ideal candidate is passionate about providing excellent customer service and thrives in a fast-paced environment.

This role is an onsite position based in our beautiful Bishop Ranch executive park headquarters, in San Ramon, CA, requiring a regular in office schedule Monday through Friday from 8am to 5pm PDT.

Key Responsibilities

• Deliver excellent customer service at all times and project a professional and courteous demeanor in person, on the telephone and via email.
• Greet visitors and be attentive to their needs.
• Print and issue security badges to all visitors, contractors, new hires, and current employees.
• Process all shipping/receiving mail, USPS, FedEx packages, deliveries etc.
• Give direction to guests and employees on room locations, bathrooms, amenity spaces, etc.
• Monitor internal Slack and email communications.
• Assistance with event planning.
• Provide administrative support to Facilities team.
• Always ensure presence in front desk area, and seek coverage as necessary to take breaks, help in other locations, etc.
• Work closely with our Facilities team to ensure the front office supplies are fully stocked.
• General support of other departments when needed.
• Respond to email alias for Facilities and create work orders.

Requirements

• 1+ years of experience managing an active front desk for a mid-size company preferred.
• Excellent verbal and written communication skills.
• Proficient with MS Word, Excel, Outlook and Power Point.
• Professional and friendly demeanor.
• Ability to handle multiple tasks with accuracy and efficiency.
• Highly organized and flexible.
• Reliable, resourceful, helpful, and punctual.
• Must be able to lift 25 .lbs+.
• Excited to be part of Five9 culture.

Work Location: This role is fully onsite.  5 days a week in office is required.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below. $46,800—$70,200 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.