Engineering Manager - Incident Analysis

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

Engineering Manager – Incident Analysis

PagerDuty is seeking an Engineering Manager to lead one of our customer-focused and high-performing teams within our Incident Management group!

As an Engineering Manager you will be responsible for managing a team of software engineers who build and evolve the analytics and insights capabilities of PagerDuty’s incident management product. You’ll partner closely with Product Management and Design to deliver data-driven experiences that help customers understand incident patterns, improve response, and drive operational excellence. This is an exciting opportunity to lead a strong team that transforms raw incident data into actionable insights. The ideal candidate will have a strong engineering and management background, with experience in analytics platforms or data-intensive applications.

This role is expected to come into the Atlanta office 1 day month as part of PagerDuty’s hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian!

Key Responsibilities:

• Partner closely with Product Management and senior engineers to create a vision and roadmap for incident analysis capabilities.
• Work with Engineering, Product, and UX stakeholders to deliver intuitive, actionable incident analysis/retrospective features.
• Champion clarity and usability in the incident analysis experience by working hand-in-hand with UX to translate complex data into simple, valuable workflows.
• Interact with internal engineering teams to resolve dependencies and integrate analytics across the PagerDuty platform.
• Make pragmatic trade-off decisions on resourcing and priority.
• Collaborate with other engineering leaders at PagerDuty on cross-team initiatives, both cultural and technical.
• Measure impact by partnering with Product and Design on defining success metrics for analytics features and ensuring engineering delivery drives those outcomes.
• Support your team’s on-call rotation or incident command rotation, being available for escalations and production issues as they arise.
• Learn PagerDuty’s culture and values and be a strong proponent for them.

Basic Qualifications

• 8+ years of overall experience in Engineering
• 2+ years of Engineering Management in a SaaS organization
• Proven experience building user-facing web applications or data-driven platforms

Preferred Qualifications

• Experience working with large-scale data systems, analytics platforms, or data pipelines, with knowledge of common pitfalls in under/over-engineering
• Strong sense of urgency toward action, a customer-first philosophy, and ability to think and act strategically in close partnership with Product to shape the incident analysis roadmap
• Ability to balance planning with execution
• Demonstrated ability to hire and develop engineers at varying levels of experience to help them reach their full potential
• Excellent communication skills across all levels of the organization, with an emphasis on providing context and empowering teams rather than prescribing solutions
• Deep understanding of Agile principles and effective application
• Technical depth to engage in design/code discussions when needed
• Clear perspective on what “good engineering” looks like, and when to empower teams versus step in on critical decisions

The base salary range for this position is 150,000 - 252,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant To Apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where We Work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

• Location restrictions:
• Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
• Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
• United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
• Candidates must reside in an eligible location, which vary by role.

How We Work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What We Offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your Package May Include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About Pagerduty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.