Product Operations Manager (100% Remote friendly within Spain)

Company Description

Welcome to the good side of tech 👋

You might have heard about us, but with a different name: DocPlanner, Doctoralia, Znanylekarz... It all started 10 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of the company's history: Making people longer & healthier lives? We're coupling the latest advances in AI & LLMs to the power of the network effects of our Marketplace to transform how people approach healthcare.

Docplanner At Scale

We are leaders in 13 countries so far, and more than 90 million patients trust us every month. 210,000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management, and One Peak Partners. And yet, employing over 3.500 people all over the globe, we managed to keep the startup mindset we started with over 10 years ago.

And why should you join us?

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make people live longer & healthier lives, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all. We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote-friendly.

Job Description

As a Product Ops Manager, you’ll be responsible for orchestrating the tools, processes, and governance that will support our Product and Tech organisation to be extremely efficient.

This role will be initially accountable for Content and Research operations with opportunities to expand the role in the future.

On the Content Ops side, you will be responsible for end-to-end content localization and translation pipeline — with a strong focus on our Phrase tool. Your mission: make our translation workflows faster and smarter by leveraging AI and other tools, while ensuring high quality standards. You’ll act as the bridge between content designers, engineers, and localization partners, helping us scale content efficiently and support our global growth.

On the Research Ops side, you will manage a team of 3 Research Ops professionals responsible for scaling and streamlining our research processes. Your mission: ensure researchers, PMs, and designers can easily recruit participants, run studies, and access insights. You’ll manage tools, knowledge repositories, and workflows that support both discovery and solution validation. From participant management to compliance and insight sharing, you’ll help create a seamless, efficient, and high-impact research ecosystem.

You’ll thrive in this role if you’re proactive, organized, and have a high level of ownership to drive those topics autonomously.

Key Responsibilities:

• Lead and develop our Research Ops team, foster an inclusive, collaborative culture that values operational excellence, continuous learning, ownership, and innovation.
• Ensure research process is efficient and product teams can speak with users often and timely
• Make research knowledge accessible to all product teams 
• Strengthen participant recruitment and management for research needs
• Streamline content creation and translation process across the company.
• Collaborate with Content Designers to build and maintain guidelines, tone of voice, and glossary
• Strengthen quality and efficiency across the Product Ops initiatives, with a high focus on localization and review processes
• Define and track impact across all Product Ops initiatives
• Define and track KPIs for both Content and Research Ops teams
• Evangelize the team work that has been done company wide.
• True flexibility and work-life balance

Qualifications

• +4 years in Research / ResearchOps background with evidence of expertise in end-to-end design, with at least 3 years in a leadership position. 
• Experience working on tech, product-driven SaaS companies 
• Proven Impact: Track record of delivering design solutions that measurably improved user and business outcomes. A strong portfolio/presentation with case studies that showcase: Great design execution and processes, Problem-solving capabilities, and Design Leadership. Please attach your portfolio to the application.
• Systems Thinking
• Ability to see the big picture while sweating the details that matter most to users.
• Understanding of systems thinking and component-based design patterns.  
• Collaboration: Strong facilitation skills and experience working within cross-functional product teams.
• Tools: Skilled in modern design and prototyping tools, but equally comfortable with whiteboards, sticky notes, and low-fidelity sketches.
• Mindset: Deep empathy for users, comfort with ambiguity, and passion for learning through feedback.
• Education: Bachelor’s degree in Design, HCI, or related field (or equivalent practical experience).

Additional Information

• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings;
• Share options plan after 6 months of working with us.
• Remote or hybrid work model with our hub in Barcelona;
• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly);
• Summer intensive schedule during July and August (work 7 hours, finish earlier);
• 23 paid holidays, with exchangeable local bank holidays;
• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).

Health Comes First

• Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental);
• Access to hundreds of gyms for a symbolic fee in partnership for you and your family with Wellhub;
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling. 

We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference.  If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.

“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski,  CEO