Associate Director, Revenue & Rebate Operations

Work Your Magic with us! Start your next chapter and join EMD Serono.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

Your Role:

The Associate Director will support the Director of Market Access Operations in the strategic oversight and management of Market Access commercial and government rebates across all EMD Serono therapeutic areas. This role will assist in establishing and implementing the vision for the department, ensuring alignment with corporate goals while fostering strong customer relationships and enhancing service delivery. The Associate Director will interface with both internal teams and external stakeholders to facilitate strategic initiatives, assist in managing complex rebate contracts, and ensure adherence to regulatory requirements.

Key responsibilities will include providing oversight of the daily operations of the rebate team, ensuring efficient processing of rebates according to Market Access contract terms and conditions, and overseeing the approval of payment packages. The Associate Director will also support the Director in direct interactions with EMD Serono customers to build and maintain sustainable relationships. Additionally, this role will involve the analysis of external data sets to provide critical information on rebate activity for forecasting and reserve analysis in collaboration with Insights, Pricing, and Analytics business partners.

Furthermore, the Associate Director will assist in the management and maintenance of the Model N Revenue Management System, contributing to training initiatives and system updates. This role will collaborate with IT and Model N staff on system-related matters, including monitoring system performance, troubleshooting issues, and supporting the development of reports that enhance business analysis and compliance efforts. A solid understanding of the Model N system's relationship with Market Access, Finance (including Government Pricing), SAP, and IT will be essential. The Associate Director will also participate in optimizing system features for compliance and efficiency while helping to develop and update training processes for Model N users and other impacted functions.

• Inspire, lead, and manage the team, including objective setting, ongoing feedback and formal performance appraisals, development, coaching, and corrective actions when required all of which are aligned with the communicated organizational strategy
• Accountable for achieving results for the company through work of own team with guidance of Director
• Manage the analysis and processing of monthly/quarterly drug rebate data submissions for commercial and state Medicaid programs for contract compliance and rebate payout when applicable.
• Develop individual contract performance statements and submit payment documentation packages for processing; strong interaction with contracted clients and finance/accounts payable. 
• Create work instructions, policies and procedures for the rebate payment and analysis process.
• Review all payment packages for accuracy and quality of support documentation.
• Ensure timely rebate payment administration specific to the Market Access contract terms and conditions
• Responsible for the continued development and implementation of SOP Manuals for Commercial Market Access Contracts and Medicaid Contracts Drug Rebate Processing
• Oversee the operationalization and processing of claims data associated with commercial, Medicaid, and other discounted business within Model N.
• Collaborate with IT on Model N updates and ensure system functionality aligns with operational needs.
• Work with the finance/accounts payable team to ensure all financial payments and credits are processed correctly.
• Develop and monitor metrics to assess team performance and operational efficiency, including assessing and limiting revenue leakage associated with key risk areas.
• Ensure operational launch readiness for forthcoming pipeline product launches to support market access discounts, rebates, and payments.
• Train and develop team members, fostering a collaborative and high-performance culture aligned to the EMD Serono High Impact Culture behaviors.
• Implement and monitor compliance protocols related to rebate processing and financial transactions to mitigate risks associated with regulatory requirements.
• Establish regular communication channels with key stakeholders, including senior leadership, to provide updates on team performance, operational challenges, and strategic initiatives.
• Identify opportunities for process improvements within the rebate operations, leading initiatives to streamline workflows and enhance efficiency.
• Assist in the preparation and management of the budget for the rebate team, ensuring that resources are allocated effectively to meet operational goals.
• Stay updated on industry trends and technological advancements that could enhance the rebate management process, advocating for necessary tools and systems.
• Other duties as assigned

Who You Are

Minimum Qualifications:

• Bachelors Degree in business, finance, accounting or related field
• 5+ years of relevant experience in rebate claim processing or equivalent.  (MS plus 3yrs, PhD plus 2yrs)

Preferred Qualifications

• Experience with Model N Revenue Management System and SAP
• Ability to lead, manage, & coach a team of professionals.
• Ability to develop and grow a team of professionals
• Ability to manage budget and resource allocation
• Strong ability to partner with cross functional teams and deliver the business impact by facilitating respectful, open discussions and constructive debates, ensuring all voices are heard while driving towards a decision. .
• Strong decision-making skills that reflect the best interests of the company.
• Proven track record of challenging the status quo, willingness to explore new ideas, and proposing innovative solutions to improve processes and outcomes/results.
• Strong ethical standards and commitment to maintaining transparency & integrity in actions and communications.
• Openness to feedback and a desire for personal and professional growth.
• Commitment to staying informed about industry trends and best practices.
• Advanced office software skills, particularly MS Excel and Powerpoint.
• Strong communication skills and ability to influence others including senior leaders
• Complex problem solving skills
• Experience in managing large data sets
• Familiarity with Medicaid rules and pharmaceutical distribution networks.

Pay Range for this position: $156,100 - 234,200
The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!