VA GPD Case Manager

 Job Title: VA GPD Case Manager

FLSA Status: Full Time - non-exempt Reports to: VA GPD Program Manager

Schedule: Monday-Friday, 40 hours/weekSupervises: N/A

Rate of Pay: $25/hour

Closing Date: 10/09/2025

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

Health, vision, dental, life as well as voluntary life and disability insurance

Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)

Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)

One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)

Pension Plan (after one year of continuous service)

Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function

The sole area of focus is our VA-Grants Per Diem (GPD) program.  The VA GPD program works with homeless Veterans on our transitional housing program.  The desire is to see Veterans increase their income and move out into self-sufficiency.  This is done through a strength-based/client-centric approach.

Duties And Responsibilities

• Act periodically as a liaison and support between external stakeholders and community professionals on case situations, ISPs, issues, and problems.
• Provides crisis management and coordinates support services for clients to resolve problems and conflicts.
• Assess what other resources and agencies would benefit the client and make referrals accordingly.
• Monitors clients' progress and ensures that needed services are being provided, that Individualized Service Plans (ISPs) are being followed through in a timely manner and determines the appropriateness of services provided.
• Completes Intake Assessments and paperwork for all clients and develops appropriate ISPs
• Serves as Mandatory Reporter.
• Complete Incident Reports; Protect the Mission (PTM) reports; and all other necessary reports that are required.
• Meet with Veterans assigned to you weekly for updates and guidance.
• Ensures compliance with Federal, State and County laws, outcome measures, rules, and regulations; reviews cases to ensure case plans are developed and implemented.
• Arranges and provides transportation for clients to appointments, therapy, school, court hearings, pre-placement visits, etc.
• Documents all contacts and ensure that all paperwork and documentation are accurately completed and filed; completes necessary case information reports, inputs updates into HMIS/Wellsky.
• Prepare for and participate in training and meetings as required.
• Help lead and/or plan Veteran support meetings.
• Give input to needed educational programming.
• Actively support the mission and goals of The Salvation Army.
• Performs other duties as required.

Education, Experience, Skills, Qualifications 

• Education/Experience
• Skills
• Associate’s degree in human services (or minimum of two years working with displaced clients), Bachelors preferred
• Minimum of three years in Case Management or a related field
• Excellent verbal and written communication skills.
• Ability to present information to small groups.
• Must demonstrate good judgment and act in a professional manner.
• Ability to maintain confidentiality.
• Ability to meet deadlines.
• Ability to work with people from diverse populations
• Ability to read and write in the English language
• Must have problem-solving, listening, and organizational skills.
• Ability to multitask and prioritize according to deadlines.
• Must have time management skills.
• Ability to file and maintain files with accuracy.
• Microsoft Word, Access, Excel, Power Point, and Outlook are required.
• Ability to use new software programs with basic training (Ulti-Pro and others).
• Ability to create and maintain spreadsheets as needed.
• Driving
• If the position requires driving:
• Background Check
• A minimum age of 21 (for insurance provision) and possession of a valid in-state driver’s license is required.
• An MVR will be processed every year in accordance with The Salvation Army’s policies.
• Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies.

Physical Requirements

• Ability to maneuver.
• Ability to remain in a stationary position.
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate telephone.
• Ability to lift 25 pounds.
• Ability to access and produce information from the computer.
• Ability to understand written information.
• Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.