IT Support Specialist – Mac & M365 Environment

Company Description

Onsite

2-3 month Contract term

$5000-6500/Month Doe

Job Description

Job Summary:

We are seeking a proactive and detail-oriented IT Support Specialist with a strong background in MacBook support within a Microsoft 365 (M365) environment. The ideal candidate will have hands-on experience supporting macOS devices in a corporate setting, with preferred knowledge of Jamf for device management. You will play a key role in ensuring our end-users have a seamless and secure experience with their devices, productivity tools, and collaboration platforms.  

Key Responsibilities:

• Provide tier 1 and 2 support for macOS devices, ensuring optimal performance and minimal downtime. 
• Configure, deploy, and maintain MacBooks using Kandji or other mobile device management (MDM) tools. 
• Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online. 
• Manage user accounts, licenses in Azure AD and Microsoft 365 Admin Center. 
• Troubleshoot hardware and software issues on MacBooks and escalate complex problems as necessary. 
• Handle onboarding and offboarding of employees including provisioning/deprovisioning of hardware and software. 
• Assist with network and printer configurations for macOS users. 
• Document support processes, maintain asset inventory, and ensure compliance with company IT policies. 
• Collaborate with the broader IT team on projects and initiatives that impact end-user computing. 
• 1+ years’ experience in a similar IT support or helpdesk role, primarily focused on macOS. 
• Solid understanding of Microsoft 365 apps and services. 
• Familiarity with Azure Active Directory and identity/access management. 
• Strong troubleshooting and diagnostic skills with the ability to work independently. 
• Team works play required and excellent communication and customer service skills. 
• All your information will be kept confidential according to EEO guidelines.

Qualifications

Qualification:

Additional Information