Bathhouse Supervisor

Company Description

Set on 22 acres in Calistoga, Solage, Auberge Collection blends small-town charm with effortless sophistication. This vibrant, design-forward retreat offers a fresh take on wine country luxury with spacious accommodations, thoughtful details, and a distinctly laid-back spirit. The resort features 100 renovated, free-standing studios and suites with private patios, complimentary cruiser bikes, and easy access to downtown. At its heart is Spa Solage, a 20,000-square-foot wellness destination known for its geothermal pools, signature mud therapies, and daily fitness classes. Guests can indulge in vibrant, seasonal cuisine at Solbar or enjoy Latin-inspired fare and craft cocktails poolside at the lively Picobar—each experience a celebration of the region’s flavors and spirit.

For more information: auberge.com/solage

Follow Solage on Facebook and Instagram @SolageAuberge

Job Description

Join our team as our Bathhouse Supervisor, serving the needs of the business, our guests, and our colleagues by providing leadership and guidance. They will work closely with the team to ensure guest satisfaction. They will supervise the daily operations and ensure that the standards of quality in product and service are being maintained along with conducting training for new team members and will assist the leadership team with purchasing and ordering the product necessary to operate the bar aligned with the business levels.

• Act as ambassador to Auberge’s ENRICH values and incorporate our values in day-to-day decisions.
• Work alongside team members to create a culture of teamwork and service excellence.
• Ensures that the highest level of guest service is delivered at all times.
• Ensures opening and closing duties are being followed
• Update prices on menu changes
• Supervise team members and conduct daily rallies to educate and motivate team members.
• Identifies slow movement product and create initiatives for displacement
• Train and mentor new team members on:
• Lead and work closely on shift with the Bathhouse team ensuring that all procedures and protocols are maintained to Spa Solage standards.
• Oversee the smooth flow of business on all shifts and maintain helpful, cooperative relations with the Bathhouse team. 
• Create and maintain a calm spa atmosphere at the Bathhouse, ensuring all treatments begin and end on time, and that all pool guests are served promptly.
• Greet guests at the Bathhouse and demonstrate and model genuine hospitality by offering tours, directing guests to the pools, assisting with seating, taking drink and food orders, mixing mud at the bar, answering questions and representing the Bathhouse as a perfect host.
• Ensure cleanliness in all areas to meet the standard – every guest should feel that they are the first to arrive. Report all operational/maintenance issues promptly to engineering and follow up to ensure completion.
• Order bar and Bathhouse operational supplies ensuring all supplies are in stock.
• Assist Spa Management with the coordination and oversight of training for new Bathhouse associates and maintain accuracy of training manuals.
• Work with Director of Spa to create and maintain a weekly Bathhouse staff schedule. 
• Continually strive to improve Bathhouse procedures and protocols.
• Coordinate Bathhouse staff for meetings and training sessions and ensure their attendance.  
• Review future appointments, detect and prevent any problems with spa scheduling. 
• Reconcile treatment and billing discrepancies which occur during shift.
• Follow up promptly with Director of Spa on all comments, concerns and suggestions made by Solage guests, members and staff.
• Complete other duties as assigned
• Training Calendars
• Sequence of Service
• Menu Descriptions
• Verbiage

The starting rate for this position is $27.00 per hour.

Qualifications

• Must have at least three years of experience hospitality, preferably Wellness or Food & Beverage in a high volume luxurious establishment.
• Previous supervisory experience is preferred. 
• Must have or be able to obtain RBS training according to state laws within 60 days upon hiring.
• Must have or be able to obtain a food handlers certification within 30 days upon hiring.
• Must have the ability to move in a high paced restaurant environment.
• Must be able to lift 25 pounds and more.
• Must be able to perform the entire of the shift standing and walking 

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.