Production Director, AI Data Services

About Lilt

AI is changing how the world communicates — and LILT is leading that transformation.

We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.

At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.

The AI Data Services Team at LILT

LILT’s AI Data Services Production team is at the forefront of delivering high-quality, multimodal training data and services to power the next generation of AI: from large language models to voice, image, and video generation. We work directly with our users and customers to tailor solutions and programs, to deliver scalable, intuitive, and high-performing AI solutions to change the world.

As part of this team, you will have access to leading tools, collaborative teammates, and opportunities to make a real impact.

Where You’Ll Work

Get the best of both worlds at LILT! Dive into dynamic in-office energy 3 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page!

This position is based out of our central London and will be expected to work in the office in a hybrid capacity.

Authorization to work in the UK is a precondition of employment.

What You’Ll Do

LILT is seeking a Production Director to lead LILT’s AI Data Solutions function. The Director is a strategic leader, partnering with cross-functional teams to deliver successful AI Data Services programs across our customer base.

This high-impact role owns all process, tooling and talent implementation that enables LILT to deliver high quality, multimodal training data and services to power the next generation of AI. You will partner closely with Sales and Operations leadership to drive implementation and shape decision-making, and help scale LILT through its next phase of growth.

Our goal is to build cutting-edge technology combined with expert, multilingual data contributors, to help ensure customer AI systems are accurate, adaptable, and ready for real-world deployment.

You will be responsible for providing the production expertise during the presales cycle to drive LILT customer acquisition and success, as well as building programs for execution and delivery. You will interact with a wide variety of audiences, and have the skills to be able to not only build and execute proof-of-concepts but also to drive operational implementation against SLAs and KPIs.

Key Responsibilities:

• Pre-Sales Engagement

• Innovation

• Enablement

• Quality Management

• Leadership

• Act in a consulting role with internal and external LILT stakeholders to understand their needs, gather requirements and develop programs. Identify areas of risk and develop mitigation plans to actively manage expectations
• Consult on operational best practices
• Responsible for all commercials associated with new business, based on volume and projections provided by the client, with focus on margins
• Proof of concept architecture based on customer success criteria
• Production KPIs, quality assurance implementation and continuous improvement
• Track existing technology solutions and follow the latest trends and developments relevant to multilingual data solutions; specifically the application of AI.
• Drive customer-focused Onboarding Programs with clear cross-functional roles and responsibilities
• Seek out growth opportunities with existing customers, and orientate service offering(s), resourcing and other production strategies towards capitalizing on upsell/ expansion activities.
• Drive continuous improvement across AI Data Services function, focusing on profitability, on-time delivery, efficiency and quality targets.
• Proactive address performance shortfalls (SLAs, KPIs) to the business, including the executive team, with SCRs, RCA, CAPA. Takes extreme ownership of driving resolutions to improve execution to desired standards / goals.
• Drive execution of high-quality delivery that exceeds customer Quality SLAs
• Act swiftly to remedy customer issues and drive improvements to avoid recurrence
• Proactively drive Quality strategy and quality reporting
• Challenge the status quo and take bold steps to address unresolved or lagging vendor performance issues in a timely manner.
• Onboard, train, mentor and develop a team of Strategists, Program Managers, and associated project management staff and contractors.
• Leads the hiring plan and recruitment for their functional group.
• Conduct regular performance reviews with direct reports and enable progression planning
• Understand corporate goals, and own Strategic imperatives that are critical to LILT’s success

Skills And Experience:

• At least 5+ years of experience in a leadership role focusing on multilingual AI application
• At least 7+ years’ people management experience, leading teams and driving success in others
• Strong understanding of applied data science, ML, Gen AI, (LLM prompting, RAG)
• Excellent storytelling and business value articulation skills for both operational and executive audiences.
• Expertise designing and deploying production workflows to deliver high quality AI services
• Expertise in deploying multilingual data solutions (LLM, text corpus, speech, image, video) for a variety of customer use cases.
• Proven expertise utilizing AI tools to create or enhance localization and/or data labeling solutions
• A deep passion for expanding the boundaries of AI applications and a mindset of relentless problem solving and innovation
• Proven ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• Align performance for success
• Can achieve buy in on initiatives that are aligned to company goals
• Strong desire to learn in a rapidly growing and dynamic pre-IPO growth environment
• Ability to work independently and self sufficiently while being part of a team and pursuing team goals
• Knowledge of localization platforms/technologies (CAT, TMS, TM, MT, LMS, CMS, LLM)
• Extreme attention to detail and adherence to deadlines / milestones
• Able to drive execution and delivery in high-pressure, fast paced environments

Our Story

Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born.

LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.

With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning.

Our Tech

What Sets Our Platform Apart:

• Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
• Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
• 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation
• Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review

Lilt In The News

• Featured in The Software Report’s Top 100 Software Companies!
• LILT makes it onto the Inc. 5000 List.
• LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.
• Check out all our news on our website.

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.

At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.