Technical Services Engineer III

The Technical Services Engineer III provides advanced technical support across server, network, and Microsoft 365 environments. This role serves as the final escalation point for complex issues, mentor junior staff, and contributes to documentation and process improvement. Ideal candidates thrive in dynamic environments and enjoy solving problems while interfacing with diverse personalities.

Hours are Monday-Friday, 9am to 6pm ET, and providing on-call/after hours, including weekends, when necessary.

What You'Ll Do:

Microsoft 365 Expertise & Administration

• Manage Conditional Access policies for secure access control
• Implement and maintain Compliance Policies (e.g., DLP, retention)
• Oversee Application Management across Exchange, SharePoint, Teams
• Administer devices via Microsoft Endpoint Manager (Intune)

Advanced Technical Support

• Resolve escalated issues across server, network, and cloud environments
• Perform server tasks: DHCP, DNS, AD Connect, IIS, SSL, MS SQL
• Troubleshoot hardware, software, and performance issues

Mentorship & Documentation

• Coach Tier 1/2 staff and share technical best practices
• Maintain internal documentation and client-facing guides

Client-Facing Service Delivery

• Provide professional support via phone, email, and chat
• Assist with onboarding, training, and user access issues
• Communicate status updates and create client reports

Operational Responsibilities

• Follow SLA-driven workflows and escalation protocols
• Monitor backups and maintain accurate inventory
• Participate in audits and ensure compliance readiness

What You'Ll Bring

• 3+ years in MSP or enterprise IT support
• Proficiency in Windows 10/11, Mac OS, iOS, Android
• Strong understanding of LAN/WAN, server hardware, and cloud infrastructure
• Experience with Microsoft Intune and Microsoft 365 administration
• Certifications: CompTIA Network+, A+, Microsoft 365 (required); Security+ or Azure Admin (preferred)
• Excellent communication, multitasking, and customer service skills
• Ability to work independently and in SLA-driven environments
• Previous MSP Experience required
• Veteran status preferred

What You'Ll Get

• To be a part of one of the fastest-growing companies in America, and a talented team to back you up.
• An awesome culture, backed up by winning several Best Places to Work awards.
• Remote work opportunities
• Medical, Dental, Vision Insurance
• Four Weeks of Paid Time Off (vacation & sick leave)
• Four weeks of Paid Maternity and Paternity leave
• Two days of Paid Volunteer Time
• 401(k) with 4% Company Match
• Company Bonus Structure
• Tuition Reimbursement
• Employer-sponsored Disability & Life Insurance
• Professional Development

This a remote US-based position with minimal travel. 

C3'S Core Values:

• Team Human: Respecting all humans is a critical part of who we are at C3. We practice integrity in all interactions, we empathize with others, we create a supportive work environment, and we support the communities in which we live and operate.
• Security First: At the cornerstone of our business, we prioritize security above convenience, cost or efficiency. A “security-first” approach means we practice what we preach and we lead by example for our clients.
• Be an Advocate: We are passionate in our advocacy for our customer’s success and a path to the best solution for their business. We embrace feedback, put ourselves in your shoes and advocate for your interests as our own.
• Embrace Change: It's a practical necessity in an industry that never stands still. As a new entity born from the merger of two top-ranked CMMC-focused IT services companies, we're keenly aware that our success hinges on our ability to adapt - whether that means integrating new platforms, refining processes, or keeping pace with changing guidelines.
• Resilience: Our ability to withstand adversity and accomplish objectives while maintaining professionalism and discipline is critical to successful crisis management and risk avoidance.