Director of Customer Success (Remote, US-Based)

Overview

Liquibase is the leader in Database DevOps. Downloaded more than 100 million times, our software enables DevOps teams around the globe to accelerate the software delivery process by automating database updates, security, and governance. We are a nimble, fast-paced, innovative team with the opportunity to make an outsized impact on the business and the industry.

Liquibase is hiring a Director of Customer Success to lead our customer success team while driving retention and expansion of key accounts. This player-coach role combines managing strategic customer relationships with building and coaching a team of Customer Success Managers. The ideal candidate excels at developing talent and partnering with customers to maximize business value, while collaborating effectively with sales, professional services, and cross-functional teams.

What You’Ll Be Doing:

• Revenue Ownership: Take direct responsibility for retention and expansion targets across your managed book of business, with a proven track record of achieving 95%+ gross retention and 110%+ net retention.
• Account Strategy: Define and oversee account management strategy that transforms underutilized customers into fully adopted, expanding accounts.
• Risk Management: Identify at-risk accounts early and execute risk mitigation plans to protect ARR.
• Executive Relationships: Foster strong, multi-threaded relationships with technical executives (CTOs, VPs of Engineering, Database leaders), translating database DevOps benefits into business outcomes.
• Adoption Excellence: Ensure customers fully utilize their subscriptions by reducing typical 4-6 month implementation timelines and driving systematic team-by-team adoption.
• Voice of the Customer: Act as liaison between customers and internal teams (Sales, Engineering, Product, Support), providing insights that drive product innovation and customer success.

Must Haves:

• At least 3 years leading customer success in enterprise software with direct ownership of retention/expansion revenue targets
• Proven track record achieving 95%+ gross retention and driving measurable expansion growth
• Experience with technical buyers - CTOs, VPs of Engineering, Database/DevOps leaders
• Strong enterprise software background in DevOps, database, or infrastructure tools serving technical personas
• Extroverted relationship builder who can establish credibility with senior technical executives and navigate complex organizational structures
• GTM experience partnering with Sales and Professional Services to drive account growth
• Bachelor's degree or equivalent work experience
• Located in the United States - Austin, Texas preferred

Perks Of Life At Liquibase:

• Remote First culture, potential for in-person gatherings
• Meaningful equity
• Comprehensive health, vision, and dental benefits - country dependent
• Generous paid time off and paid holidays
• 401k program
• No punks, no jerks culture
• Growth opportunities and ability to move up within the company

We Take Pride In:

• A transparent and collaborative team environment. We value multiple perspectives and fresh thinking.
• Our entrepreneurial culture. We provide every employee the opportunity to make a meaningful impact.
• Providing the opportunity to work with new technologies and learn from experienced professionals.
• How organizations, large and small, use DevOps to drive developer agility and accelerate software delivery.

Company Overview - We are Liquibase

A career at Liquibase means joining a quickly growing company on the front lines of the DevOps space. Our vision is to be the easiest, safest, and most powerful community-led database change management solution. As companies of all sizes continue to adopt an agile methodology and DevOps practices, there is a growing realization that the database needs to be considered as part of this innovation process. 

At Liquibase, we foster a culture rooted in the open-source values of freedom, choice, transparency, and meritocracy. These are not just fashion labels here, but sincere convictions, and you’ll see that reflected in the way we operate daily. We’re caffeinated, collaborative & confident experts, eager to solve the most challenging database CI/CD problems for our customers.

Want to help the software world move faster? You’ve found the right place.

Eligible candidates may be subject to criminal history checks, which will be conducted and used in accordance with applicable local, state, and federal law.