Vice President, Fintech

Shopmonkey's vision is to help every shop thrive by equipping them with the tools they need to run and grow their business. Our cloud based all-in-one shop management software takes owners and technicians from quote to cashing out a satisfied customer. Our software has a modern and intuitive UI and our backend is powered by the latest technologies so our clients can focus on the things they do best.

The Opportunity

We are seeking a visionary and execution-oriented Vice President of Fintech to grow our payments and financial services business line. This is a highly strategic leadership role accountable for owning the Fintech vision, strategy, product roadmap, and P&L for all embedded payments and finance initiatives. You will be the primary owner responsible for growing and retaining our payments business, while expanding our offering into adjacent fintech services. This role requires a unique blend of strategic leadership, product management savvy, embedded payments and operational knowledge, and entrepreneurial drive. Please note this is a hybrid role with some on-site expectations at our Morgan Hill office to collaborate and stay connected. 

What You'Ll Do:

• Strategic Ownership:
• Develop and own the comprehensive strategy and product roadmap for fintech and payments initiatives, directly aligning with the company's overall vision and goals.
• Own the P&L for the fintech business, setting ambitious revenue targets and managing the budget to achieve them.
• Conduct deep market analysis to identify and prioritize opportunities for new financial products tailored to the unique needs of the automotive industry.
• Present the fintech strategy, roadmap, and business results to the leadership and executive team.
• Drive your organization to achieve key performance metrics across payment volume, take rate, attach rate, and more
• Product & Partnerships:
• Partner closely with Product, Engineering, Design, to scale a world-class, integrated payments and financial services experience within our core Shopmonkey SaaS platform.
• Drive end-to-end product enhancements, from minor new features to large product launches going to market.
• Identify, evaluate, and negotiate complex commercial agreements with strategic partners, including payment processors, compliance vendors, and more.
• Manage and cultivate relationships with financial partners to ensure operational excellence and unlock new opportunities
• Operations, Risk & Compliance:
• Iterate on a robust framework for payments operations, including merchant onboarding and underwriting, risk and fraud prevention, and payments support for customers.
• Develop a comprehensive risk management strategy to achieve best in class results for Shopmonkey and our customers.
• Ensure all financial products are compliant with relevant regulations in partnership with legal counsel.
• Cross-Functional Leadership:
• Build, mentor and grow a high-performing team across operations, risk, product, sales and CX specialists across the business who are focused on fintech.
• Champion a culture of innovation, data-driven decision-making, and customer obsession.
• Be the subject matter expert on all things fintech and payments, both internally and externally to SMB and Enterprise customers.

Who You Are:

• Experience:
• 10+ years of experience in the embedded fintech and payments space.
• 3-5+ years of experience in a VP leadership role across a fintech business unit, product management, general management or similar strategic capacity, with a track record of scaling an organization and achieving results.
• Proven experience owning a P&L and driving significant revenue growth.
• Deep understanding of the embedded fintech and payments ecosystem.
• Experience in a B2B / vertical SaaS environment is strongly preferred.
• Skills & Attributes:
• Strategic Thinker: You can see the big picture and translate a high-level vision into a concrete, actionable plan.
• Entrepreneurial Spirit: You are comfortable with ambiguity, have a bias for action, and are excited by the prospect of running a major part of the business.
• Master Communicator: You can articulate a complex vision and strategy to diverse audiences, from engineers to executive leadership to customers and external partners.
• Technical Acumen: You can engage in deep, substantive discussions with product and engineering about APIs, tech stacks, and development prioritization trade-offs.
• Data-Driven: You use quantitative and qualitative data to guide decisions, define success, and identify new opportunities to ultimately provide the greatest value to our customers.
• Exceptional Leader: You are a skilled people manager who can attract, develop, retain, and tightly performance manage top talent.

Bonus Points:

• Direct experience working with modern fintech infrastructure partners
• Passion for the automotive industry!

In the United States the range is typically a salary of $200,000 to $250,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.

Why Shopmonkey?

Shopmonkey Has Become An Amazing Environment Where Employees Feel That They Are Valued As People, And Not Just Worker Bees. To Ensure That Our Team Thrives, We Invest In The Following Perks (Benefits Below Are Mainly For U.S. Based, Full-Time Employees). Other Benefits Vary Upon Location Outside Of The United States, And Employment Status:

💪🏼 Health & Wellness

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date 
• Short term and long term disability 
• Employee assistance program
• Reimbursement for a personal health and wellness membership 
• Generous parental leave 
• 401(k) available upon hire 

✈️ Time Off

• 11 paid holidays 
• Flexible time off - take the time off you need! 

🥰 Giving Back

• Matching donations for approved charitable organizations 
• Group volunteer efforts 

Check Out Our Founder’S Story, Life Page, Or Hear From Real Employees About What It’S Like To Work At Shopmonkey.

Join Our Team Of Hungry, Humble, Smart People Who Love What They Do, And Change The Auto Industry By Helping Every Shop Thrive.

About The Industry

The U.S. Is The Second Largest Passenger Vehicle Market With More Than 260 Million Registered Passenger Vehicles, And The Global Car Repair Market Is Estimated To Be Worth More Than $500b. Shopmonkey Aims To Change The Status Quo And Enable Auto Shops To Become More Efficient And Give Their Customers A More Delightful Experience.

About Shopmonkey

Shopmonkey Is The Leading Auto-Repair Shop Software Company; It Is A Cloud-Based Solution That Helps Auto-Repair Shops Consolidate Tools, Save Time, And Streamline Their Entire Operation Onto A Simple, Easy-To-Use Platform.

Headquartered In Silicon Valley And Trusted By More Than 3,500+ Auto Shops Across The U.S. And Canada, Shopmonkey Aims To Change The Status Quo Of The Car Repair Market, Estimated To Be Worth More Than $500b.

In 2021 Shopmonkey Raised A $75 Million Series C, Supported By Top-Tier Silicon Valley Venture Capital Firms Bessemer Venture Partners, Index Ventures, Headline, I2bf, And Iconiq Growth.

In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023 and 2024.

Shopmonkey Is Committed To Building A Diverse And Inclusive Team. We Are Looking For Team Members From All Backgrounds That Are Committed To The Shopmonkey Mission.

Shopmonkey Provides Equal Employment Opportunities To All Employees And Applicants For Employment And Prohibits Discrimination And Harassment Of Any Type Without Regard To Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity Or Expression, Or Any Other Characteristic Protected By Federal, State Or Local Laws. This Policy Applies To All Terms And Conditions Of Employment, Including Recruiting, Hiring, Placement, Promotion, Termination, Layoff, Recall, Transfer, Leaves Of Absence, Compensation And Training.

Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io. 

Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:

• Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
• Our Talent Acquisition team only corresponds from email addresses with the domain ‘@Shopmonkey.io’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
• While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey’s Careers page, or our official LinkedIn Company Page

The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.