IT Analyst

ABOUT ARTERA
Our Mission: Make healthcare #1 in customer service.
What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. 
Our Impact: Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. 
Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.
SUMMARYArtera is looking for an IT Analyst to be the go-to person for supporting the technical excellence of our business. This isn't just a help desk role; it’s a hands-on, critical position where you will be the first point of contact for staff, from helping them with weird pop-ups on their MacBook to ensuring they have the right access to software. You'll also be instrumental in writing clear documentation to support our team through major migrations and troubleshooting technical issues.
The ideal candidate is someone with a strong sense of ownership and a passion for problem-solving. While we are open to entry-level professionals with a bit of experience, we are also looking for someone with a natural curiosity and an eagerness to learn. You are detail-oriented, have an independent work ethic, and communicate complex issues with a calm, helpful demeanor.
This is a critical role that will allow you to make a direct impact on our IT framework, from streamlining our ticketing process to supporting our compliance initiatives. If you are a collaborative and adaptable professional who wants to grow with a mission-driven company in the healthcare technology space, this is the perfect opportunity for you.
Please note: This is an in-office position with an expectation of being in the office five days a week.

Responsibilities

• Be the go-to IT point person for our headquarters, providing timely and helpful support for all endpoint, hardware, and software issues.
• Streamline critical IT workflows, assisting in the revamp of our onboarding and offboarding processes to ensure security and efficiency.
• Manage IT assets, including laptops, phones, cameras, and government equipment, and assist with asset retrieval for offboarded employees.
• Troubleshoot and resolve IT concerns, taking ownership of issues and escalating complex problems to the appropriate stakeholders when necessary.
• Serve as an application administrator for our company's SaaS tools, including Slack, and support the migration of 100+ applications to EntraID.
• Support IT compliance efforts, including assisting with our Intune security posture and audits.
• Document processes and maintain HelpDesk records, ensuring accurate and organized records for all IT functions.
• Contribute to project-based work, including the office-wide revamping of our audio/video conference room systems for all-hands meetings.

Requirements

• 2+ years of experience in an IT or HelpDesk role is ideal, but we are open to strong entry-level candidates.
• Experience with MacOS administration as well as Windows (with a strong aptitude for Mac).
• Bachelor’s degree in a related field is preferred, but equivalent professional experience or certifications will also be considered.
• Familiarity with Jira or other ticketing management systems.
• A natural ability to solve problems and a critical thinking mindset.
• Strong communication skills with a calm, patient, and helpful demeanor when supporting team members.
• A proactive, detail-oriented approach to your work.

Bonus

• Experience with EntraID or MDM solutions (e.g., Intune).
• Knowledge of networking fundamentals (TCP/IP).
• Experience with IT asset management and security solutions like SentinelOne.
• Experience with scripting and DLP (Data Loss Prevention).
• Experience working with distributed teams or in a remote-friendly environment.

OUR APPROACH TO WORK LOCATIONArtera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and/or role responsibilities.
In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “Hiring Hubs.” We are currently hiring remote candidates located within the following hiring hubs:- Boston Metro Area, MA- Chicago Metro Area, IL- Denver Metro Area, CO- Kansas City Metro Area (KS/MO)- Los Angeles Metro Area, CA- San Francisco / Bay Area, CA- Seattle Metro Area, WA
This hub-based model helps us cultivate strong local connections and team cohesion, even in a distributed environment. 
To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant.
As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place, should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team.
WORKING AT ARTERA Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! Career development - Manager development cohorts, employee development fundsGenerous time off - Company holidays, Winter & Summer break, and flexible time offEmployee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENTArtera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 
Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.
Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to hr@artera.io.
DATA PRIVACYArtera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.
SECURITY REQUIREMENTSAll employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.