Dynamics Analyst – 12-Month Fixed-Term (Maternity Leave Cover)

This role can be based in Wellington or Auckland.  
Who are we At New Zealand Trade and Enterprise (NZTE), our purpose is to grow companies internationally – bigger, better, faster – for the good of New Zealand. Join our Digital & Data team as a Dynamics Analyst and play a pivotal role in supporting and enhancing our Microsoft Dynamics platform across both internal and customer-facing systems.This is a dynamic role where no two days are the same. You’ll be the first point of contact for support queries, delivering Level 1 and 2 helpdesk support, and ensuring a seamless digital experience for our people and customers. You’ll also act as the voice of our users — advocating for their needs and helping shape solutions that truly make a difference.
What you’ll do - Provide Level 1 and Level 2 technical support for the Microsoft Dynamics Platform and our bespoke customer portal, myNZTE.- Troubleshoot and resolve incidents efficiently, identifying trends and recommending solutions to improve support processes.- Collaborate with Digital Analysts, agile development squads, and technical consultants to translate stakeholder needs into clear requirements and acceptance criteria.- Support the development and integration of Dynamics with other systems, including the NZTE website, marketing automation, and events platforms.- Assist with functional, integration, and user acceptance testing.- Compile product health metrics and help execute customer-facing surveys.- Maintain up-to-date documentation on systems and processes.
What you’ll bring: - Experience in IT support, with strong troubleshooting and problem-solving skills.- Excellent communication skills, able to present information and recommendations clearly to a range of audiences.- Commitment to delivering quality service and a positive customer experience.- Ability to work independently and as part of a collaborative team.- Good understanding of CRM Dynamics best practices and data management principles.- Ideally, 1–2 years’ experience with the Microsoft Dynamics platform (Sales, Service, Marketing, Customer Insights).- Relevant Microsoft Dynamics qualifications are a plus.
Why you’ll love working here:NZTE offers flexible work arrangements of 3 days in the office, a dynamic environment, and the chance to build valuable business networks with a talented, diverse team. Your work will help ensure our customer-facing teams have a seamless experience with Dynamics and related systems
If this opportunity sounds like you and you want to be part of an organisation with a mission to support kiwi ingenuity around the world, we'd like to hear from you.  For more info about the benefits and culture, visit: Life at NZTE
What’s next:If you find problems and solutions others haven't thought of, like to challenge the status quo, and want to help shape tech efficiency in a purpose-driven organisation, we’d love to hear from you. Apply now and be part of NZTE’s digital transformation journey. 
The advert will close Friday 17th October at 9am NZST. For more information view the position description.
Please note you must be eligible to work in NZ to be considered for this role. This role is Band L14 ITS.
 We believe New Zealand is good for the world.  New Zealand Trade and Enterprise (NZTE) is an equal opportunity employer.  At NZTE it is all about our people and we seek diversity of though; we welcome and encourage you to apply regardless of ethnicity, gender, religion, age, sexual orientation, gender identity, neurodiversity or disability.  If we need to make specific accommodations in any part of the interview process, please note this in your application or discuss with the Talent Acquisition Partner.