Workday Configurations Analyst II - CloudKitchens

Who We Are

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.  

What You’Ll Do

• Provides day-to-day operation support of Tier 1 Workday tickets for all HR system modules (HR, Payroll, Time Tracking, Absence, Advanced Compensation Benefits Recruiting, Talent & Performance), including, but not limited to, researching, identifying, and resolving complex Workday issues, unexpected results, and process flaws.
• Maintainsthe  accuracy of Workday data and supports HR technology efforts involving Workday HCMS
• Troubleshoots and resolves production support issues and resolves defects timely and with exceptional customer service
• Provides support for Workday, including researching, identifying, and resolving complex Workday issues, unexpected results, and process flaws

What we’re looking for

• 3-5  years of working experience.
• Proven experience in a fast-paced start-up environment. Adaptable to changes and challenges.
• Proven experience with Workday configuration, troubleshooting, and issue resolution.
• Strong understanding of Workday modules (e.g., HCM, Payroll, Recruiting, Time Tracking, etc.).Security and business process. 
• Experience managing and prioritizing service tickets using ticketing systems (e.g., ServiceNow, Zendesk, Jira etc.).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Ability to work independently, prioritize tasks, and manage multiple tickets concurrently.

Why Join Us

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know 

This role is purely Remote. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

Ready to join us as we serve those who serve others?