Senior Director, Marketing Operations

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

At Trustpilot, we know that growth doesn’t happen by chance - it’s powered by world-class marketing, underpinned by smart operations. We’re looking for a transformational Senior Director of Marketing Operations to design and scale the systems, processes, and insights that fuel our global marketing engine.

Working hand-in-hand with our CCO (Chief Customer Officer) and the Marketing Leadership Team, you’ll set the strategy, architect high-ROI models, and build the foundations that enable accelerated growth. From shaping measurement frameworks and driving funnel performance, to embedding AI-driven innovation and ensuring every campaign creates a seamless customer journey, you’ll play a critical role in how Trustpilot reaches, converts, and retains customers across every segment.

If you thrive on turning complexity into clarity, blending data with innovation, and enabling marketing teams to perform at their best - this role is for you.

What You'Ll Be Doing:

• Define and lead Trustpilot’s global Marketing Operations strategy, aligning with company-wide goals.
• Partner with Finance, Revenue Operations, and Data Science to set lead targets and establish measurement frameworks (e.g. multi-touch attribution) that maximise ROI and customer lifetime value.
• Deliver dashboards and insights on key metrics (MQLs, SALs, ROI, funnel velocity), going beyond reporting to provide actionable recommendations.
• Lead operating meetings and performance reviews, ensuring accountability across marketing analytics and funnel health.
• Oversee funnel management with a customer-first perspective — ensuring processes deliver a smooth and positive prospect experience.
• Optimise Salesforce and other martech platforms to improve targeting, automation, and campaign tracking.
• Champion marketing enablement initiatives — equipping teams with the tools, training, and processes to market more effectively.

Who You Are:

• Extensive experience in Marketing Operations, consulting, or related leadership roles — ideally in tech, SaaS, or scaling B2B businesses.
• A proven track record of defining and executing go-to-market strategies that unlock business growth.
• Deep expertise in sales and marketing processes, media attribution, funnel management, and CRM/MarTech platforms.
• Highly analytical, with the ability to translate complex data into insights, decisions, and stories that inspire action.
• Experienced in leveraging AI and technology to transform operations and improve customer and marketer experiences.
• Strong leadership skills, with a track record of driving organisational transformation and building high-performing teams.
• Excellent communicator and influencer, able to build trust and alignment across senior leadership, global teams, and external stakeholders.
• Pragmatic, results-oriented, and motivated by the challenge of enabling growth in a dynamic, global environment.

What'S In It For You:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• Restricted Stock Units
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Private Medical Insurance
• Critical Illness Cover
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership 
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still Not Sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

#Li-Sk1

About Us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.