Collections Representative

Location(s): Aguascalientes
Job Schedule: Full time-On site
Education Requirement: High school diploma
Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation
We are currently looking for a Collections representative to join our team in Aguascalientes. 
In this role you will be negotiating resolutions for accounts that are 5-59 days past due. Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values. Contributes to building brand value and achieving enduring profitable growth.

A Day In The Life:

• Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and consumer. ​
• Researches and finds a solution for customer´s disputes, questions and concerns related to the account status and delinquency.​
• Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors. ​

Who We’Re Looking For:Required:

• Education requirements: High school diploma
• List of required skills and qualifications: Basic understanding of the auto finance industry, Empathetic with difficult situations & Active Listening
• Knowledge of Excellent Customer Service Techniques (Call Center based preferably)

• Fluent English

• Ms Office Intermediate

• Ability to perform work onsite at Aguascalientes.

• Schedule:

• Availability to work 36 hours per week

Desired:

• Bachelor´S Degree.

What You’ll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross departmental moves, and innovative learning platforms. Enhance your skills through seminars, 
leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the 
future of transportation. From day one, you'll have the support to tackle challenges and contribute to 
impactful solutions across our organization.
 
Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of us 
employees, with offerings that may vary by location and role. 

• Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the 
• vacancy, without distinction or discrimination based on gender, gender identity and/or expression, 
• sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, 
• economic position, birth or any other condition.
• By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its 
• subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets 
• Nissan Internal
• and information involved in the role. This includes, but is not limited to, proprietary information, 
• financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure 
• confidentiality and compliance with all legal requirements regarding the use of such information. By 
• applying for this position, you are consenting to this check.
• NISSAN FOR EVERYONE
• People are our most valuable assets, and diversity and inclusion are essential to maximizing the power 
• of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs 
• of our employees and customers. We are committed to creating a culture where everyone belongs and 
• feels respected, valued, and heard. 
• Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base 
• and communities. Join us in our commitment to diversity and inclusion.

Aguascalientes Aguascalientes Mexico