Digital Technology - Director, Solution Delivery - Customer Data

The Team

The mission of the Digital Technology Department is to design, build, deliver and operate robust, reliable, and scalable Digital technology solutions that align with our strategic, business and technology goals.

The Opportunity

Aritzia is growing and our Digital Technology team is growing with it. This is a unique opportunity to be part of the team responsible for delivering everyday luxury experiences to Aritzia’s customers by leveraging data to meet and exceed the vision and mission of the business. As the Director, Customer Data Foundations, you will use your curiosity and passion to lead the strategic development and implementation of our enterprise-wide customer data infrastructure, serving as the cornerstone for Aritzia’s customer journey initiatives. You will play a pivotal role in owning the architecture, platforms, integrations, and governance frameworks that enable seamless customer experiences across all touchpoints—from digital channels to Retail and Concierge services. You'll partner closely with our Enterprise Data & Analytics teams to transform insights into actionable customer strategies, while establishing robust data governance and stewardship practices that ensure data quality, compliance, and accessibility. Your team will build and maintain the technical foundation that powers personalized customer interactions, enabling real-time data activation across websites, mobile applications, performance marketing campaigns, and physical retail environments. As the central authority on customer data architecture, you'll drive cross-functional alignment between technology, marketing, and business stakeholders to create unified customer profiles and journey orchestration capabilities. You'll champion best practices in data integration, ensuring our customer data platform scales with business growth while maintaining security and privacy standards. With people at the heart of everything we do, you will support your high-potential people to grow rewarding careers at Aritzia—while enjoying one yourself.

The Role

As the Director, Customer Data Foundations, you will lead the team to:

• Lead the team to define a platform that integrates with our data warehouse to drive real-time data activation across all customer facing channels at Aritzia
• Lead the team to provide reliable, compliant, consistent and performant customer data solutions with excellent proactive and reactive support
• Lead the team to provide customer technology features that unlock business and technology value
• Lead the team to implement structured testing that ensures functionality, identifying and addressing deficiencies
• Partner closely with our Principal Architects to ensure solutions are architected and delivered within an acceptable timeframe and are of high quality
• Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience

The Qualifications

The Director, Customer Data Foundations has:

• Proven and best-in-class skills, applicable certifications, education and/or experience in:
• Cloud & platform architecture (BigQuery, Dataflow, Pub/Sub, Cloud Composer)
• Having led (and manage) implementations on The Adobe Experience Platform: RealTime-CDP, Journey Optimizer, Customer Journey Analytics, Segmentation
• Having been through a migration between of Customer Data Platforms.
• Demonstrated experience in SI vendor selection & management
• Built and led teams responsible for integration & API management (TypeScript/Node.js/HighTouch/Google Cloud Pub-Sub/Apigee)
• Data governance & strategy (DAMA-DMBOK, DCAM)
• Analytics & activations (understanding of marketing technology stacks, customer orchestration tools, real-time personalization and A/B testing frameworks)
• Technical leadership including experience leading cross-functional engineering teams in agile environments
• A commitment to learn, apply, champion and enrich Aritzia's Values and Business and People Leadership principles
• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
• The ability to set clear objectives and design a strategy that inspires the team
• A dedication to quality and investing in results and new business opportunities that add value

The Compensation

The typical hiring range for this position is $200,000-$300,000 per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience.  Additionally, this position may be eligible for bonus and equity.

We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.

Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy.  With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences — we provide it all.

The Perks

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
• Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
• Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration.

Aritzia

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. 

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.