Director, Compliance Technology & Operations

Manulife is seeking a strategic and results-driven Director to support the Compliance Technology & Operations (CT&O) function. The Director will support the Compliance Program Integration pillar which is responsible for managing, coordinating, and optimizing compliance-related initiatives across the organization. This role will serve as a key integrator, ensuring that compliance efforts are strategically aligned, efficiently executed, and consistently documented to support a streamlined, transparent, and risk-aware compliance environment.

Key Responsibilities:

1. 1. Portfolio (Book of Work) Management
2. 2. Documentation and Standardization
3. 3. Governance Over Vendors

• Maintain a centralized repository of compliance initiatives to improve visibility and reduce duplication.
• Oversee intake processes and collaborate with Legal, Compliance, and Governance (LCG) Strategy & Operations.
• Support business case reviews and initiative rationalization to ensure alignment with strategic priorities.
• Define and maintain prioritization criteria based on risk, value, and regulatory urgency.
• Monitor initiative performance, track financials, and support resource reallocation to high-impact areas.
• Develop and maintain standardized templates, tools, and documentation practices
• Ensure consistency, audit-readiness, and regulatory compliance across all initiatives.
• Promote best practices in documentation to enhance transparency and operational efficiency.
• Establish and maintain governance frameworks for third-party vendors supporting compliance functions
• Review and monitor vendor contracts to ensure alignment with compliance objectives and performance expectations.
• Drive accountability and value realization from external partnerships.

Qualifications:

• Bachelor’s degree in Business, Law, Risk Management, or related field; advanced degree or professional certification (e.g., CPA, CCEP, PMP) preferred.
• 8+ years of experience in compliance, risk management, or program management within financial services or a similarly regulated industry.
• Proven leadership experience managing cross-functional teams and complex portfolios.
• Strong understanding of regulatory environments and compliance frameworks.
• Excellent analytical, organizational, and communication skills.
• Experience with governance, risk, and compliance (GRC) tools and portfolio management systems is an asset.

When You Join Our Team:

• As part of our global team, we’ll support you in shaping the future you want to see.
• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$105,750.00 CAD - $190,350.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.