Reporting Analyst

Job Description

Position Summary

The Business Reporting Analyst plays a critical role in transforming complex operational data into accurate, insightful, and actionable business intelligence. This role supports both internal stakeholders (Customer Service, Workforce Management, Sales) and external clients by designing and maintaining recurring and ad-hoc reports that reflect SLA compliance, call detail metrics, and other key performance indicators.

The ideal candidate will have advanced skills in Microsoft Excel (including advanced formulas and macros/VBA) and SQL, along with experience building clear and effective data visualizations in Excel or other platforms. They should be comfortable working directly with database views and combining data from multiple sources such as Salesforce, Kibana, and SSRS. This position requires exceptional attention to detail, the ability to manage large and diverse datasets, and the discipline to deliver high-quality outputs under strict deadlines.

Key Responsibilities

• Build and deliver recurring (weekly, monthly, quarterly) and ad-hoc reports related to SLA compliance, call detail metrics, and operational KPIs.
• Extract, clean, and consolidate data from multiple internal and external systems, including SQL database views, Salesforce, SSRS, and Kibana.
• Create and maintain Excel-based reporting tools using macros, pivot tables, and advanced formulas.
• Develop clear, structured visualizations and summaries within Excel, SSRS, or native reporting platforms to support internal business decisions and external client reporting.
• Perform detailed analysis to identify trends, patterns, and anomalies across large datasets.
• Collaborate with Customer Success, Sales, and Workforce Management teams to tailor reports to audience needs.
• Ensure the timely and accurate delivery of all reporting deliverables, particularly under tight deadlines.
• Communicate findings clearly to both technical and non-technical audiences through concise written and visual formats.
• Document data logic, data sources, and usage guidelines to support consistency and operational continuity.
• Contribute to the Quality Management System by continuously improving reporting accuracy, processes, and reliability.

Qualifications

Essential

• Bachelor’s degree in a quantitative field such as Computer Science, Engineering, Business Analytics, Economics, or similar.
• Advanced proficiency in Microsoft Excel, including VBA/macros, formulas, charts, and pivot tables.
• Proficiency in SQL for querying and transforming structured data from database views.
• Experience working with large datasets from multiple systems, ensuring quality and consistency.
• Exceptional attention to detail, especially in data validation and report quality control.
• Proven ability to manage multiple deadlines and priorities in a dynamic environment.
• Strong verbal and written communication skills, especially in translating data insights to non-technical users.

Desirable

• Experience working with SLA metrics, call center data, or other operational performance indicators.
• Familiarity with Salesforce reporting, SSRS, and Kibana dashboards.
• Exposure to NoSQL databases (e.g., MongoDB) and cloud data platforms (e.g., Snowflake).
• Knowledge of predictive modeling or statistical analysis using tools like Python or R.
• Understanding of data governance, report security, and compliance standards in enterprise environments.
• Experience maintaining or troubleshooting legacy data systems such as Oracle or Access.

Our Values

• Integrity
• Innovation
• Excellence
• Tolerance

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com 

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other consideration prohibited by law or contract.

Compliance with Disability Laws

It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodation to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

Vevraa

Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c).

• For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time,
• Teleperformance Specialized Services Companies does not offer visa sponsorship for this position.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)