[SO] Senior ServiceNow

Company Description

The Bosch Group is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology.

The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth.

Bosch Global Software Technologies Company Limited (BGSV) is 100% owned subsidiary of Robert Bosch GmbH - one of the world’s leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions.

Starting its operation from 2010 at Etown 2 in HCMC, BGSV is the first software development center of Bosch in Southeast Asia. BGSV nowadays have over 4,000 associates, with a global footprint and presence in the US, Europe, and the Asia Pacific region.

With our unique ability to offer end-to-end solutions that connect sensors, software, and services, we enable businesses to move from the traditional to digital or improve businesses by introducing a digital element in their products and processes.

Job Description

We are looking for an experienced Senior ServiceNow Developer who will not only develop and customize the platform but also take the lead in building and managing a ServiceNow team. The ideal candidate should be highly skilled in ServiceNow development and eager to take ownership of setting up and scaling the ServiceNow function within our organization.

Job Description

• Lead the technical architecture and design of ServiceNow solutions, ensuring scalability, security, and performance.
• Perform deep technical analysis and troubleshooting of complex issues within the ServiceNow platform.
• Drive best practices in coding standards, application lifecycle management, and DevOps integration for ServiceNow development.
• Collaborate with business stakeholders, architects, and other technical leads to align ServiceNow capabilities with business strategies.
• Mentor and guide the ServiceNow development team to enhance their technical skills and adherence to best practices.
• Oversee the integration of ServiceNow with other enterprise systems using REST, SOAP, and other protocols.
• Lead the implementation of advanced features such as Flow Designer, IntegrationHub, Service Portal, Virtual Agent, and custom application development.
• Manage code reviews, technical documentation, and knowledge sharing within the team.
• Stay updated with the latest ServiceNow releases, modules, and industry trends, and recommend adoption strategies.
• Support and enhance ITSM, ITOM, ITBM, and other ServiceNow modules to meet organizational needs.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• Minimum 5+ years of hands-on ServiceNow development experience, with at least 2 years in a technical lead or architect role.
• Extensive knowledge of ServiceNow platform architecture and capabilities.
• Expertise in scripting languages such as JavaScript, GlideScript, and ServiceNow APIs.
• Experience with ServiceNow modules like ITSM, ITOM, ITBM, HRSD, CSM.
• Proven experience with ServiceNow integrations (REST, SOAP, JDBC, etc.).
• Strong understanding of CMDB, discovery, and service mapping concepts.
• Proficient with Agile development methodologies and DevOps practices.
• Excellent problem-solving skills and ability to troubleshoot complex technical challenges.
• Strong leadership, communication, and collaboration skills.

Soft Skills:

• Self-driven and proactive.
• Strong team collaboration and leadership qualities.
• Customer-oriented mindset with the ability to engage with stakeholders or end-users.
• Strategic thinking and ability to translate business requirements into technical solutions.
• Ability to lead and inspire a technical team while managing multiple priorities.
• Strong documentation and knowledge-sharing skills.
• Customer-focused with the ability to work effectively with cross-functional teams.
• Proactive learner and adapter to emerging technologies and platform updates.

Additional Information

Why Bosch?

Because we do not just follow trends, we create them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.

Benefits and Career Opportunities

• Monthly Internship allowance + Meal & Parking allowance
• 1 day of paid leave per month
• Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the hi-tech world.
• Engage in our diverse training programs which surely help strengthen both your personal and professional skills

Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building…