Product Lead for Support Processes, Way of Working and Communication

Join our dynamic team at ING and support our product family in delivering digital products across countries, segments and business units in ING. We are a bank with data-driven ambitions, working on digital innovations for ING's 37 million customers. Our department’s purpose spans across all of ING, we are there to service all countries and business entities.

As a Product Lead in Enterprise Content & Automation tribe, you will play a crucial role in productization across our product areas, supporting with service management and risk aspects and tribe wide communication channels.

The Team

Product Leads in our delivery areas see all elements of a digital product come together, the what and the how, with an end-to-end responsibility. Several aspects around service management, safe business (risk), our delivery routines and ceremonies, and tribe wide communication we have centralized for efficiency and quality reasons. As the Product Lead for Support Processes, Way of Working and Communication, you will be a key member of our product family responsible for these generic aspects across areas. You hierarchically manage a team of ~6 CJE’s and you functionally also will steer on this topic the specialists across CTO (service managers and risk SPOC's), 1st line risk (Safe Business Officer) and across two primary delivery locations (NL and BE). The day-to-day contract management of several large business suppliers (paper production, postal, marketing materials and related workpackages) is within your remit.

Roles And Responsibilities

• Running, managing and delivering capabilities that enable our digital product areas productization and consumption across ING
• Boosting Agile implementation and continuous improvement (Azure, SNOW, ACE set-up are part of your team’s responsibilities). Including the facilitation of Product Family level meetings and routines (weekly Obeya, quarterly QBR etc.).
• Define the vision for your services, collaborate with peers in other areas of our tribe, but also other departments in ING we interact with (Procurement, Service Management, Data Privacy Office, Compliance)
• Create and maintain cross-cultural collaboration by creating awareness, respect & FUN
• Hierarchical manager for 5-7 Product Managers (CJE) within your area.
• Strengthen the “ING way of working” while safeguarding the Orange Code as a role model. As a manager you are able to balance a level of autonomy in your team with concrete and time-bound targets

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.

Product Lead is an exciting position that requires a strong profile. Therefore, we are looking for a candidate with the following skills/experiences:

• Understanding the requirements of key stakeholders and customers with respect to supporting processes (service management, risk) and our delivery Way of Working. Thorough understanding of relevant policies and procedures is a pre.
• Expertise in driving and inspiring multidisciplinary teams, as a manager you play an active role in the well-being and engagement of employees and the development of their craftsmanship. Ability to steer based on functional lines and across multiple delivery locations (NL+BE) with attention for cultural and organisational differences is a pre.
• Strong customer focus, (structured) processes are important but tangible business value has to be the corner stone
• You have a strong resilience and can navigate through ambiguity
• Owner of a Master’s or Bachelor’s degree
• Ability to spend part of your time in locations across Amsterdam and Leeuwarden where the teams are also spread across, and on occasional basis also in Brussels and ING Hubs locations.
• Proven experience and strong affinity with the ING Agile Way of Working is a plus

What do we offer?

• A challenging leadership position where you can make impact
• Personal growth & challenging work with opportunities to realise your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavours
• A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, as our team is positioned hierarchical in the DB NL organisation (even though scope is global), you can count on a range of opportunities to invest in your personal and professional growth. The formal location of this Product Lead position is Amsterdam or Leeuwarden.

Rewards And Benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

• A salary tailored to your qualities and experience, this function is placed in GJA-18 (NL salary scale 12)
• Full time position (36/40-hour week)
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

Interested?

Apply directly online. Send your CV and motivation. We look forward to your application.

About Us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.