Client Services Manager

Business Unit:

Asia

Job Description:

Role Summary

As a Client Service Manager at Russell Investments, you will play a crucial role in ensuring exceptional service delivery to our clients. Your responsibilities will include fostering strong relationships, supporting clients with identifies growth opportunities and addressing client inquiries promptly. You’ll collaborate with internal teams to enhance efficiency and mitigate operational risk.

We are open to hiring at the Associate, Manager, or Senior Manager level, depending on the candidate’s experience, skillset, and alignment with the needs of our client service team.

Responsibilities

• Manage all aspects of the client relationship management, ensuring efficient support for all services and products offered.
• Foster strong relationships with clients by addressing client requests/inquires and concerns promptly while executing reporting requirements in a timely and efficient manner.
• Maintain, expand and deepen client relationships through regular personal communication and interaction to greater understand the clients needs.
• Partner with existing clients to identify opportunities to provide innovative solutions to help grow their business while increasing their investment with Russell Investments.
• Stay informed about industry trends, market developments and new managers entering the market. Communicate findings to relevant stakeholders within the firm.
• Product specialist role: Ownership of a number of Russell funds in terms of investment process, performance and contents of the fund.
• Support the Korea team with business development opportunities which include working on RFP for new clients and existing clients.  
• Review processes and procedures to mitigate operational risk and enhance efficiency.
• Develop a client service model tailored to meet client needs.
• Collaborate with internal teams to deliver exceptional service and resolve client issues.
• Monitor client satisfaction and identify areas for improvement.
• Market outlook and Research papers: Review, summarize and communicate the papers with clients.

To be successful in the role,

• Relevant work experiences in asset management, securities firms, insurance firms, banks or public pensions. (3~6 Years)
• Proven account management and sales experience.  
• Strong knowledge of markets and participants in the market demonstrated through their previous experience in asset management (across either product development or fund management).  
• Communication skills – understanding the context of the client and the understanding the context of Russell. Interpretation of what the client is saying/needing and how Russell can assist. 
• Self-motivation –high level of personal drive, going above and beyond, looking for stretch goals. It is a small office and associates can wear multiple hats at times. The candidates need to be aware of this and enjoy the challenge 
• Agility and Flexibility – working in a fast-paced environment with limited resources will require a candidate to adjust as required while achieving strategic goals 
• Positive and proactive attitude 
• Certified Investment Manager license (from Korea FSS) and/or professional foreign exchange license (외국환전문인력) is a plus
• Fluent in English and Korean (Proficiency in Korean language is the most important)
• Strong motivation in business success and Teamwork spirt is required