Demand Planner

Selangor, Malaysia

Job Family Group:

Downstream Supply Chain

Worker Type:

Regular

Posting Start Date:

October 1, 2025

Business Unit:

Experience Level:

Experienced Professionals

Job Description:

What’S The Role

The Demand Planner serves as the central figure in developing and maintaining short- to medium-term demand forecasts for the lubricants business. This role requires the ability to synthesize insights from statistical forecasting tools alongside input from Sales, Marketing, and Finance to produce a realistic and well-aligned demand plan. Accuracy in forecasting is critical, as it directly influences supply planning and drives overall supply chain efficiency.

Reporting to the Lubricants Supply Chain team, the Demand Planner is also a trusted and collaborative partner within the Sales and Marketing organization. The role involves active participation in strategic meetings, workshops, and growth initiatives—up to the General Manager level—where demand insights are essential to decision-making and business planning.

What you’ll be doing

• Maintain and refine statistical forecasting models to generate accurate baseline demand forecasts.
• Gather, validate, and incorporate Step 1 (new activities) and Step 2 inputs from Sales and Marketing into the demand planning process.
• Lead forecast alignment meetings with Country Sales and Marketing Managers to secure Step 2 sign-off before handing over the forecast to the Lubricants Supply Chain (LSC) team.
• Participate in Step 3 of the planning cycle and support Step 4 by providing relevant demand insights as needed.
• Track and report current month performance by comparing actual orders against forecasts, and work with Sales and Marketing to improve forecast adherence and “sell the plan.”
• Manage short-term forecast adjustments by collecting updates from Sales and Marketing and coordinating the Short-Term Adjustment (STA) process with Supply Planning.
• Act as the primary liaison between Demand (Sales & Marketing) and Supply teams, ensuring clear and timely communication across functions.
• Support Finance teams in updating the “Latest Estimate” and identifying potential gaps against quarterly and annual targets.
• Contribute to the annual Integrated Business Planning (IBP) process, helping to build detailed multi-year demand plans.

What You Bring

• Extensive experience in data analysis, with a strong track record of uncovering actionable insights to drive business decisions.
• Excellent communication and stakeholder management skills, with the ability to engage effectively across all organizational levels and collaborate with cross-functional teams including Sales, Marketing, Contracts & Procurement, and Value Delivery.
• Skilled at synthesizing complex information and presenting it in a clear, strategic manner to support high-level decision-making.
• Advanced proficiency in Microsoft Excel—a critical tool for data manipulation, reporting, and visualization.
• Authentic leadership style, with the confidence to stand by well-founded perspectives even under pressure.
• Highly adaptable, with the ability to manage multiple priorities in fast-paced, dynamic environments.
• Industry knowledge in Lubricants and Supply Chain is preferred; familiarity with SAP and APO is an advantage.
• Experience in digital project management, with a focus on delivering scalable and sustainable solutions.
• Committed to continuous improvement of processes, tools, and stakeholder relationships.
• Background in FMCG and Oil & Gas industries is a strong asset.

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What We Offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and international teams.
• Gain access to a wide range of training and development programmed.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here. click here.

Shell Business Operations (SBO) in Malaysia

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world. SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment. Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment

Disclaimer:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.