HR Services Advisor

AVEVA is creating software trusted by over 90% of leading industrial companies.

Salary Range:

$68,200.00 - $113,800.00

This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training. 

• Location: Houston (920 Memorial City Way)
• Hybrid: 50% of the time in the office

The HR Advisor is responsible for supporting the end-to-end AMERICAS HRS operating model and for introducing innovative ways of working, ensuring continuous development of service excellence and improvement to deliver a consistently high level of quality for our colleagues.

A proponent of the AVEVA LIFE values and an Ambassador of AVEVA’s goal as employer of choice through creating and maintaining a culture that inspires and empowers people to shape the future

Responsibilities:

• Advisory support to harmonized tiers of HRS case management, raise HRS Team expertise, facilitate change management and partner with various functional teams on resolution of any identified gaps and/or issues.
• Ensure the delivery of services are in line with contractual obligations through management of SLAs and customer satisfaction results.
• Excellent customer service, timely responses to employees, HRS, HRBP on complaints or any related issues or escalations
• Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close identified gaps.
• Use discretion and maintain confidentiality
• Assists in evaluation of reports, decisions and results of department in relation to established goals.
• Work towards achieving and exceeding KPIs.
• Support the execution of global HR strategy, operating model, architecture and roadmaps for delivering excellent service which will ensure the successful delivery of AVEVA’s vision.
• Deliver on key milestones against project plan(s) or delivery timelines.
• Plan and monitor the day-to-day deliverables of the AMERICAS operating model, provide support to staff to ensure achievement of operational targets and risk mitigation.
• Ensure all statutory reporting is completed accurately and on time and that processes comply with internal and external audit requirements to protect employees and AVEVA.
• Assist in the creation and validation of SOPs and vendor contracts to ensure accurate and achievable delivery of services, consistency of approach within the teams and to achieve HRS synergies globally within AVEVA.
• Assist with affirmative action programs.
• Leverage standardized global processes, tools, and technologies to ensure quality service to our customers.
• Support AMERICAS HR Services operations in areas of HR system enhancements and user acceptance testing.  Serve as a subject matter expert (SME) to plan, design, develop and continuously evaluate and improve HRS systems functionality, programs, policies for greater efficiency throughout HR Services.
• Promote a culture and environment that encourages innovation and continuous improvement in pursuit of enhanced customer satisfaction and personal development.

Skills And Experience:

• Working knowledge of local employment legislation (US or Canada)
• Educated at undergraduate level (or HR experience equivalent of 3 to 5 years)
• Proficient knowledge of HR systems, such as Workday and ServiceNow.
• Strong interpersonal, written, and oral communication skills
• Excellent knowledge and practical experience across a range of problem, change and incident management scenarios
• Proven track record of tenacity, positive drive to complete tasks, seek solutions to challenges and maintain focus through to completion

Usa Benefits Include:

Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid Working

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring Process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About Aveva

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.  AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.