Claims Account Relationship Manager - CARM (EMEA)

Join us as EMEA - Claims Account Relationship Manager (CARM) to grow your experience in managing claims.

Who We Are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

EMEA - CLAIMS ACCOUNT RELATIONSHIP MANAGER (CARM)

How you will create an impact

• To service the needs of AIG’s most strategic major clients and their broker partners with regards to claims issues. Help to ensure that AIG is seen as the most valued insurer in the major client space. 
• To manage the claims relationship of a number of assigned major accounts, across the EMEA region. The CARM will support the client in navigating the AIG claims organisation and acting as their advocate within Claims.
• Actively support acquisition of new business, working in conjunction with Client and Broker Engagement and Regional Product leads. 
• Work with Claims Multinational claims team on the design and implementation of Multinational claims services.

Role Responsibilities:

• Deliver claims capabilities and services to all assigned clients to assist in the retention of existing business.
• Support the Claims functions value proposition work, establishing our ‘Right to Win’ and work with Client Directors on new and cross sell opportunities to designated clients and development clients owning and co-ordinating the claims aspect of this process.
• Maintain a close relationship with the EMEA region claims function, representing claims in external client / broker meetings and feeding back client and broker needs, changes and requirements.   
• Work with and support the EMEA region claims function to develop best practice and identify process improvement opportunities.
• Work closely with the claims functions to build a pipeline of claims successes and service metrics that can be provided to other business units in marketing, including identification and submission of appropriate case for potential insurance/service related awards
• Collaborate closely with all other key internal functions, including underwriting, overseas territories, RISO Bermuda (captive loss billings), marketing, Distribution, communications and profit centres to align claims relationships with broader business objectives and to integrate claims within company strategies.
• Manage expectations and monitor customer’s satisfaction identifying trends and providing feedback to the Claims Management team and Client Engagement team.
• Facilitate resolution of claims issues across all lines of business in a timely manner.
• Creating and distributing claims bulletins/protocols across relevant countries and claims teams for designated clients.
• Communicate both internally and externally significant claim trends, initiatives, organisation and structural changes and industry, regulatory and legal developments.
• Assist in the development and execution of claims education and information events tailored to clients and internal business partners.
• Maintain Salesforce for accounts within designated portfolio.

• Manage Designated Projects

• Claims reviews – co-ordinated/hosted by the CARM.
• Data  - facilitate/co-ordinate introduction of Intellirisk to clients/brokers. Contact point for client/broker data queries.

What you’ll need to succeed - Job Requirements

• Broad experience in Claims departaments
• Multiple language capabilities (Fluent in English is a MUST)
• Ability to develop and maintain relationship across all levels of the organisation and influence key decision making
• Leverage customer and market insight and build the right value proposition and customer experience through NPS, CAB and other research and competitive analysis
• Negotiating skills to conclude problematic claims issues presented by clients and brokers
• Travel around the EMEA region as required
• Presentation and communication skills to promote the claims service to multiple audiences

Ready to accelerate your career? We would love to hear from you.

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

CL - ClaimsAIG Europe S.A.