Head of Product Research - Experience Foresight

Sky is Europe's leading entertainment company and serves 21 million customers across five countries. We offer the best and broadest range of content, deliver market-leading customer service and use innovative technology to give customers a better TV experience.  

The Product Hub at Sky spends every day creating brilliant customer products and services across the Group Product portfolio. As well as transforming the Sky experience across Europe, creating the ground-breaking Sky Glass and Sky Live, evolving the Sky Q set-top box interface, and continuing to develop our market-leading digital News and Sports products, we have even more bold and revolutionizing plans for the future. A team of brilliant specialists working across multiple platforms – we’re shaping the way customers enjoy Sky’s products and services. 

This role has been created to develop and deliver a brand-new, world-class function in the Product Hub. You’ll build and lead a team focused on helping us better understand and contextualise the product landscape of today and tomorrow, thereby ensuring our product pipeline is competitive and compelling. You’ll play a key role in maintaining and enhancing the Global Consumer Research & Strategy (GCS&R) team's reputation as a distinctive, essential new capability in the Product Hub. 

What You'Ll Do:

Experience Foresight Leadership

• Establish and lead and embed an innovative playbook for Experience Foresight, drawing on expert desk research, brilliant product evaluation techniques, and superb workshop facilitation abilities. Through this, drive a truly collaborative approach to helping Product and Design articulate the medium-term future roadmap.  
• Lead a top-tier product evaluation and differentiation program that enables product owners and designers to assess key competitor offerings, supported by your research team. Use your industry knowledge of entertainment and technology markets, business models, monetization, and trends to align product planning with strategic growth. 
• In collaboration with your fellow GCS&R colleagues, and wider Product Hub colleagues, produce and prove product fit for new and evolutionary features and ideas across the Product Hub portfolio, closing the gap between the short and medium-term futures.   

Relationship & Network Management   

• Through developing an excellent network, be the trusted source of Experience Foresight expertise within Sky & the wider Comcast organisation.   
• Be the go-to resource for both understanding our competitor landscape and helping Product and Design articulate near and medium-term future direction for products and features.   
• Maintain and develop an excellent industry talent knowledge and network – able to attract (and retain) the very best talent to the immediate, and wider, team .

 Team Leadership & Inspiration   

• Empower and develop a talented Experience Foresight team and function, providing day-to-day leadership of work & driving the highest quality output that has measurable, meaningful impact on what we ultimately deliver to customers.    
• Recruit, nurture and develop talent and future organisation leaders, both directly and indirectly, helping create a career growth programme that's industry leading.    
• Inspire and motivate through a relentless source of positive energy, creating a people-focused, creative culture.    
• Play a key role sponsoring and leading specific work streams within the TV  Product team to help us realise our wider team ambition and goals.   

What You'Ll Bring:

• Proven expertise in product evaluation and competitive benchmarking, with a track record of designing or leading structured evaluation frameworks. 
• Strong knowledge of foresight, strategy, or innovation methodologies - with familiarity in tools such as horizon scanning, scenario planning, or trend analysis and the ability to apply these to product development. 
• Evidence of leading multi-disciplinary teams and delivering impactful outputs that influenced product or design roadmaps within a complete, customer-facing business. 
• Ability to engage and influence at senior leadership level (up to Exec), with strong written, verbal, and workshop facilitation skills. 
• Experience of building, scaling, or transforming a new function or capability in a large organisation. 
• Demonstrable experience of managing and developing high-performing teams, including direct line management responsibility. 
• Experience working within the media, technology, or entertainment sector is a strong advantage, as is international experience across multiple markets or regions. 

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: 

• Sky Q, for the TV you love all in one place  
• The magic of Sky Glass at an exclusive rate  
• A generous pension package  

• Private Healthcare

• Discounted mobile and broadband  
• A wide range of Sky VIP rewards and experiences  

How You'Ll Work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. 

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find  out more about what this means for this role during the recruitment process. 

Your Office Base:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. 

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. 

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work. 

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. 

Why Wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. 

To find out more about working with us, search #LifeAtSky on social media. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.