Team Lead, Professional Services

Lead for Professional Services teams for a territory and taking ownership of providing quality services to the territory. Treat everyone in the team with respect, listen to team leaders’ suggestions and keep the team cohesive. 

Define and Track team KPI’s and make sure resources are allocated to reach the KPI’s metrics. 

Work on ways to bring efficiency at work.

Define and Track team goals and provide guidance to meet them. 

Reward employees and participate in team/company activities. 

Experience

Mid to senior level management roles in Professional Services/Operations/Client Services Management functions 

Knowledge & Skill

• Has knowledge in SP, DP or QA.   
• Superior customer service skills.   
• Potential and desire to be an excellent manager.  
• Proven team player.   
• Ability to manage multiple initiatives, goals, and tasks.    
• Deadline and success driven.    
• Strong analytical and problem-solving abilities.  
• Has good business acumen. 
• Can make and communicate difficult decisions 
• Proficiency in Microsoft Office PowerPoint and Excel.