Software Development Engineer 5

About Ringcx:

• RingCX is RingCentral’s next-generation AI-powered Contact Center solution, designed to deliver seamless, intelligent, and personalized customer experiences across digital and voice channels. Built with a modern microservices architecture and deep AI integrations, it empowers businesses to automate, analyze, and act in real-time. Join us in shaping the future of customer engagement — where speed, empathy, and intelligence converge. Be part of a team that’s redefining how the world connects.

We’Re Currently Looking For: Staff Engineer

Responsibilities

• Work with engineering leaders, architects and business owners on clarifying requirements, provide feedback, offer technical solutions, provide implementation estimates.
• Review requirements and translate them into technical implementation – focusing on responding with output that delivers on the business value; provide product technical roadmap definition and lead development for any implementations, proof of concepts etc.
• Plan and coordinate work between cross-functional and geographically distributed teams to assure timely implementation and delivery to production environment
• Be a technical leader and a go-to person for your area, and a sounding board for other peers in other areas and teams - be an end-2-end owner of solutions implemented, actively support them from the proof of concept through production deployment
• Perform design, architecture and code reviews for the RingCX team and continuously look for opportunities to improve and optimize code quality
• Architect, Design, Build/Create for Digital channels.
• Provide mentorship to junior team members, become a center of competence on every part of the product you contribute to
• Participate in code reviews and other efforts to maximize quality of RingCX products
• Promote and contribute to all aspects of employing automation, across all test layers and development pipelines. (from unit through functional up to and including end to end/system/solution test).
• Be ready to provide technical assistance and guidance to service engineering teams that answer customer requests
• Work in a distributed team spanning across multiple time zones
• Effectively communicate and collaborate on design and technology with management and other engineering teams
• Bachelor's degree in Computer Science, Engineering or a related field or equivalent, is required
• 14+ years in an engineering software development role building backend services, APIs

Qualifications:

• Proven track record in delivery of event-driven, highly available, scalable, resilient enterprise grade commercial cloud services.
• Proficiency in developing RoR and ReactJS and reactive event driven applications. 
• Deep understanding of micro services architecture paradigm, event driven system design, distributed systems, eventual consistency principles
• RDBMS skills: writing advanced queries, designing table structure / indexes / triggers, query optimization / query plan analysis
• Experience with at least one public cloud platform, preferable with AWS
• Familiarity with Cloud based CI/CD methodologies.
• Industry experience in UCaaS/CCaaS, Telephony and PBX domains
• Hands on experience deploying applications using Kubernetes

Nice To Have:

What We Offer:

• Mediclaim Benefits

• Paid Holidays

• Casual/Sick Leave

• Privilege Leave

• Bereavement Leave

• Maternity Leave

• Paternity Leave

• Wellness Coaching

• Employee Referral Bonus

• Professional Development Allowances

• Night Shift Allowances