Rental Operations Analyst - GM Envolve

Job Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Global Technical Center – Cadillac Tower, in Warren, MI three times per week, at minimum or other frequency dictated by the business.

Relocation: This is not eligible for relocation. Any relocation costs would be the responsibility of the selected candidate.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

The Role:

GM Envolve has traditionally been a leader of fleet vehicle sales in the rental, commercial and government segments.  Going forward, GM Envolve is transforming beyond vehicle sales, bringing holistic Business to Business (B2B) & Business to Government (B2G) solutions to small, medium, and large organizations; focusing on complete end-to-end B2B/B2G solutions to help our partners meet their business goals. To meet our business objectives, the GM Envolve team is looking for a Rental Operations Analyst who will be responsible for helping to support the Rental Sales team.  The Rental Operations Analyst will promote a customer-first approach by aiding the sales team in various operational activities.

What You’Ll Do (Responsibilities):

• Collaborate with GM B2B business units to ensure customer success, solution adoption, and sales processing
• Support Rental Sales Team with customer initiatives including but not limited to:
• Participate in Central Office Operational meetings as rental team representative and provide feedback to rental leadership and team
• Provide continuous feedback to internal stakeholders based on customer inquiries and concerns
• Provide back-up support for Incentive Payment Process & Budget
• Customer Service & Logistics
• Damaged in Transit liaison
• Vehicle Turndown Management
• Order Management
• Ad hoc Reporting
• Inventory purification tracking and oversight
• Customer Sales Proposal creation and updating
• Logistics Expedites
• Diversion Requests
• Rental FAN approval processing
• Manually approve and send to scheduling orders to align with the fleet guide
• Align with Rental Car Co’s. as needed to edit requested TPW’s to align with our production and fleet guide (work with Envolve Solution Center as needed)
• Constraint Management, Full Thru Schedule, Build-Out/Start-up
• Monitor RAC order to minimum equipment guidelines
• Order TPW and Specification Tracking & Approvals

Your Skills & Abilities (Required Qualifications):

• Bachelor’s degree or equivalent job experience required
• 2+ years sales or operational experience
• Ability to build strong relationships and influence business partners
• Strong organization and planning skills
• Ability to balance conflicting priorities while maintaining effectiveness
• Outstanding oral and written communication skills that involves understanding the audience; getting the message across; presenting information effectively; and communicating openly
• Ability to thrive in a fast-paced, innovative, rapidly evolving industry and organization, comfortable with ambiguity
• Skilled in the use of Microsoft Word, Excel, PowerPoint, and CRM account management applications

Preferred Qualifications:

• Experience with order fulfillment, supply chain and/or business planning
• Process Management and Enhancement

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