Cisco Voice Engineer, Associate Vice President

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary:

The Voice Engineer, Associate Vice President will be responsible for the engineering and support of the MUFG Cisco Voice environment at MUFG. The engineer will be responsible for the support and maintenance of the firm’s Voice systems and delivery of best-in-class service. This exciting opportunity will require the implementation of practical solutions to mission critical issues in a high energy environment, and the ability to work with escalation points while managing various vendors. In addition, this role will have accountability for quality assurance, coordinate system upgrades, maintenance, and monitoring to ensure product sustainability while ensuring the voice environment is functioning as designed.

Responsibilities

• Work with Telecommunications team to implement, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, UCCX, Finesse, Jabber and Expressway
• Support Cisco IP Telephony and Cisco Webex Contact Center Enterprise and all related Cisco IP Telephony infrastructure
• Lead Voice projects for coordination of circuit installations and turn-ups, design call flows, based on business requirements
• Support preventative maintenance programs, disaster recovery plans and redundancy plans. Maintain and test these plans regularly
• Perform the necessary documentation additions, updates and deletions to the in-house documentation
• Ability to troubleshoot Cisco Networks to diagnose root cause and resolve telephony issues
• Willingness to work extended hours as needed and deadlines require and be on a rotational on-call 24x7 schedule
• Perform operational and administration tasks and configuration changes - Recommend operational enhancements

Skills

• Experience: Proven experience in a large financial services company or similar environment, with proven 5+ years in a Voice engineering role
• Technical Skills: In-depth, expert knowledge of Cisco IOS deployment, operations, and troubleshooting, including expertise in cloud connectivity, network infrastructures and expertise in developing diagrams and presentations
• Technical Knowledge: Voice and data communication protocols (H.323, SIP, LDAP, RTP, QoS), networking, Cisco CUCM, Voice cloud, server operating systems (Linux, Windows) and application software, Microsoft Teams Calling, NICE NTR and Cisco Calabrio call recording platforms and IR Prognosis performance management
• Certification: CCNA-Voice or CCNP-Voice is required, Collaboration, or other Telecommunications certifications are a plus
• Microsoft Proficiency: Expertise with Visio, Excel, Outlook and Word with PowerBI and Power Apps experience a plus
• Nice to have: Both knowledge and experience with IPC Turret, NICE & Calabrio Call Recording, ServiceNow is a plus
• Soft skills:
• Must be responsible, initiative-taking, self-starter, engaged and well-organized
• Excellent communication and people skills are a must have
• Must be able to multitask, manage multiple projects and pivot with ease as priorities change
• Ability to thrive and work independently or in a team environment

Education:

•Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

“Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position.”

The typical base pay range for this role is between $102K - $131K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

Mufg Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.