Target Operating Model Program Management Lead, Senior Vice President

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your expertise in Payments, product management, and operations to Citi's Global Payments Product Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

Treasury and Trade Solutions (TTS) is a market leading, award-winning provider of Payments, Liquidity and Trade Solutions to financial institutions, public sector and corporate clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management. TTS is a highly innovative organization with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth. We provide clients with dynamic information, tools, and APIs to effectively manage their portfolios, financial positions, working capital and supply chains

The Payments team has set out to streamline operational processes in a globally consistent way to drive efficiencies, enhance the control environment and increase agility in responding to market changes. Implementing Operations Target Operating Model (TOM) for Payments through a dedicated improvement program is pivotal for continued success in a business that is facing digital disruption, transforming client expectations and managing ever-increasing regulatory demands.

Payments Target Operating Model program management lead will strategically liaise across global Payments organisation, with partners in Operations, Technology, and across various geographies to drive realization of efficiencies, risk reduction and improvement of client experience linked to a globally consistent and future-proofed operating model.

What You'Ll Do:

• Support execution of Payments TOM through implementing and maintaining governance forums for program oversight.
• Engage with senior leaders and SMEs to coordinate reporting on TOM efforts across Payments to governance committees.
• Collaborate with Product, Operations, Technology, Controls and the second line partners to identify areas of focus for Payments TOM deployment through insightful analysis, opportunity identification and sizing.
• Drive end-to-end program delivery by partnering with the key Payments TOM stakeholders, defining and monitoring action plans across program streams, timely resolving execution roadblocks.
• Develop and refine product strategies, go-to-market approaches, and delivery models in close coordination with global and regional product teams.
• Create frameworks and strategies for globally consistent capability deployment.
• Enhance client experience and satisfaction for payment products through collaboration with various partners.
• Keep operational risk within risk appetite by implementing target state product capabilities and processes.
• Collaborate with Citi AI teams to deliver AI opportunities driving process efficiencies and improving the control environment in Payments.

What We'Ll Need From You:

We are looking for a highly experienced professional with strong expertise in program, product and operational management:

• Experience in financial services, deep understanding of the Payments ecosystem, including regulatory and market developments.
• Proven program management experience to operate governance structures, work to tight deadlines, and deliver results.
• Product development or operational management experience with payment or cash management products.
• Strong analytical and problem-solving skills, comfortable with financial data and deriving conclusions.
• Exceptional verbal, written, and interpersonal communication skills, with a strong ability to influence senior stakeholders and partners.
• Client-first mindset, self-motivated, with the ability to operate strategically and challenge the status quo, influencing diverse internal stakeholders.
• University degree (preferably in business, finance).

What We Can Offer You:

The role will provide the prospective candidate with an excellent opportunity to work within a market leading business at the core of Citi’s Transaction banking products. This key role will give the candidate exposure to a business which is fundamental to Citi’s cash proposition and is driving a disruptive change in the industry. This multi-dimensional role provides significant global and regional exposure with sufficient opportunities to innovate and bring change to a well-established business. The successful candidate will have an opportunity to work in a fast-paced environment and amongst highly knowledgeable professionals.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary, and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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