IT Support Technician (Contract)

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.  United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

We are seeking a highly motivated and customer-focused IT Support Technician to join our team in London. The primary role of this position is to provide onsite and remote technical support to our London office employees. This role is crucial for ensuring the smooth operation of our local IT infrastructure and providing timely assistance to our staff.

Primary Role:

We are seeking a highly motivated and customer-focused IT Support Technician to join our team in London. The primary role of this position is to provide onsite and remote technical support to our London office employees. This role is crucial for ensuring the smooth operation of our local IT infrastructure and providing timely assistance to our staff.

Key Responsibilities:

● Onsite Support: Provide direct, hands-on IT support to employees in our London office, addressing a wide range of hardware and software issues.

● Asset Management:

○ Image, configure, and deploy laptops and other IT equipment to employees across Europe.

○ Coordinate the shipping and receiving of IT equipment, ensuring accurate tracking and timely delivery.

○ Maintain an accurate and up-to-date inventory of all local office IT assets. ● Help Desk & Incident Management:

○ Serve as a first point of contact for IT support requests, resolving incident tickets.

○ Provide support to our global workforce by answering phone calls and addressing remote support requests.

○ Handle software installation and configuration requests.

● Employee Training:

○ Conduct IT training for new hires, including an overview of the company's corporate systems, software, and IT policies.

○ Provide ongoing training and guidance to employees on best practices for using company technology.

● Technical Support:

○ Troubleshoot and resolve a variety of technical issues, including hardware failures, software glitches, network connectivity problems, and printing issues.

○ Provide remote support to employees as needed, using remote desktop tools. ● Collaboration:

○ Work closely with other IT team members to escalate complex issues and contribute to a collaborative problem-solving environment.

○ Communicate effectively with employees and management to keep them informed of support status and potential issues.

Qualifications:

● Proven experience in an IT support or help desk role.

● Strong knowledge of Windows and macOS operating systems.

● Experience with hardware troubleshooting and repair (laptops, desktops, peripherals).

● Familiarity with remote support tools and ticketing systems.

● Excellent communication and interpersonal skills.

● Ability to work independently and manage multiple priorities.

● Strong problem-solving skills and attention to detail.

● Experience with asset management and inventory tracking is a plus.

Preferred Skills:

● Experience with a global IT support environment.

● Knowledge of network fundamentals (TCP/IP, DNS, DHCP).

● Relevant IT certifications

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived! 

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located. 

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.