Senior Account Manager - Institutional

Location:

11501 Outlook Street - Overland Park, Kansas 66211

Job Brief (Purpose)

• Under the direction of the department manager, the person in this position is responsible for servicing a commercial real estate portfolio in the most timely, efficient and responsible manner in order to protect the interest of investors.  This is accomplished within the parameters of the servicing agreements, loan documents, policies and procedures, and applicable laws.

Essential Job Functions

• Monitor assigned portfolio in order to ensure compliance with specific requirements pursuant to contractual servicing agreements.  Institute and administer directives involving changes in servicing standards (i.e. establishing and implementing new technologies for reporting property inspections and financial analysis).
• Perform intensive loan servicing for those loans designated by investor or servicer as not meeting their standards for performance, as well as for those loans recently returning to a performing status after bankruptcy, default or workout.  Intensive servicing typically involves frequent inspections and comparable financial analysis in addition to administering rehabilitation/repair agreements and cash flow auditing. Make recommendations (both objective and subjective) to the Watchlist Committee regarding any loan that is not meeting established standards for overall property performance.
• Generate income through transaction fees and the timely collection of late charges and default interest in order to ensure the profitability of the Servicing Division and KeyCorp.
• Monitor and administer the posting of all loan payments in accordance with the loan documents.
• Monitor delinquencies.
• Review and process reserve disbursements in accordance with the reserve agreements.
• Review/analyze insurance certificates related to the commercial property to ensure compliance with the loan documents.
• Monitor and oversee the payment of all taxes and insurance as required by the loan documents.
• Calculate yield maintenance and process payoffs in accordance with the loan documents and servicing agreements.
• Input and maintain loan and collateral data in the loan servicing system and KCMWeb.
• Complete Asset Quality Reports as required by the loans risk rating to be reviewed and approved by upper management.

Marginal Or Peripheral Functions

• Administer all borrower inquiries and requests
• Assist with special projects
• Train new employees

Required Qualifications

• Four-year college degree or experience commensurate with position grade

Preferred Qualifications

• Experience in commercial mortgage loan servicing and/or underwriting
• Real estate law, appraisal, accounting/auditing
• Experience with McCracken/Strategy loan servicing system
• Excellent verbal and written communication skills
• Strong analytical skills
• Legal document review and interpretation
• Efficient in the use of Microsoft Word, Excel and Outlook

Equipment Used

• Computer
• 10 key calculator
• Telephone
• Fax Machine
• Copier

Training Required

• On-the-job training

Job Posting Expiration Date: 12/26/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.