Business Process Expert ( Order To Cash), APAC

The Company

Imerys Is The World’S Leading Supplier Of Mineral-Based Specialty Solutions For The Industry With €3.6 Billion In Revenue And 12,400 Employees In 40 Countries In 2024. The Group Offers High Value-Added And Functional Solutions To A Wide Range Of Industries And Fast-Growing Markets Such As Solutions For The Energy Transition And Sustainable Construction, As Well As Natural Solutions For Consumer Goods. Imerys Draws On Its Understanding Of Applications, Technological Knowledge, And Expertise In Material Science To Deliver Solutions Which Contribute Essential Properties To Customers’ Products And Their Performance. As Part Of Its Commitment To Responsible Development, Imerys Promotes Environmentally Friendly Products And Processes In Addition To Supporting Its Customers In Their Decarbonization Efforts.

Imerys Is Listed On Euronext Paris (France) With The Ticker Symbol Nk.Pa.

The Position

Business Process Expert ( Order To Cash), APAC

Job Summary

The Order to Cash Business Process Experts (BPEs) are part of the Business Process Team and pilot and roll out the Opera Core Model on Imerys entities.

Reporting to the Business Process Owner (BPO), the BPE O2C is part of the Order to Cash Stream.

His main role is to support and interact with the project team, to contribute to the design of the Core Model, the testing phase and the Go live. 

After the Rollout phase, He/She will highly contribute to identify and promote the existing and new Core Model features/processes potentially interesting for the OPERA live entities.

He/She will ensure appropriate training if necessary and ensure that the functionalities/processes are properly understood and used.

He/She will also suggest Core Model enhancements to the BPO in order to improve the Core model efficiency and the user friendly aspect.

He/She will be responsible to review and update the existing O2C documentation in order to improve the quality and accuracy of the documents so that it better helps newcomers and existing users on OPERA to understand the O2C processes and OPERA system use.

He/She will help to identify potential organizational shortcomings in order to recommend adjustments to Business managers.

He/She is not a direct support to end-users but can help Super referents and referents from the BAs to increase their OPERA knowledge and skills to take over this role through dedicated training sessions or workshops.

1. Organize & Lead the assessment phase for the O2C stream and for each site or group of sites included in the project scope :

• Help the Super Key Users and Key Users to understand the Core Model.
• Ensure a good understanding of the Order to Cash processes.
• Ensure the alignment between business requirements and the solution through GAP analysis.

2. Master Data Collection :

• Present  & ensure proper understanding of the Core Model rules for Master Data objects.

3. Collaborate with IT on further developments required by sites : 

• Provide and help the IT team to understand the Business requirements.
• Lead workshops to make sure  the solution proposed is aligned with the Business requirements.

4. Testing and training

• Define test scenarios and perform Solution tests with Key users .
• Lead the Key user training sessions.

5. Cutover & Post Go Live support

• Participate in the Cutover activities.
• Provide support after GoLive.

Responsibilities

In interaction with the solution specialists, and the BPO, design together the best way to set up and use the SAP S4 system to cover the business needs in a harmonized way .

For Core model, gather and build the business requirements for ERP functionalities including reporting and master data business rules. 

For roll-out sites, lead the assessment phase in order to identify specific business requirements. Identify risks of Organizational impacts in the entities for change management. Analyze training needs & participate in building training materials for business process purposes.

• Test & validate new features/processes for core model & for roll-out sites. 
• Support training and testing phases involving key-users 
• Support the new Opera entity on site during preparation & go live. 

Job Dimensions

• Actor in the  Opera project – a multi million euros ERP project – setting the standard for Imerys for the next 15 years​
• List of direct / dotted reports: No direct reports, in contact with subject matter experts and local key users, and the project team ; reporting strong line to the BPO O2C

Profile Required

Technical / Functional Skills:

• Mandatory experience in Customer Service, Pricing & Invoicing and also in Transportation & Outbound logistics. Experience in Credit Management, & Accounts Receivable is a plus. 
• Good knowledge about system set up, processes and transactional aspects ; User experience in SAP is a clear accelerator. 
• He/She has or has to build good contacts in his main business area and can tap into more detailed knowledge when needed 
• He/She is a functional person (not IT) but is keen to work on ERP’s and IT applications 

Behavioral Competencies:

• Cultural Integration Skills

• Ability to listen and learn from his/her team as well as from peers of Group or Business Area but also to change the current ways of operating.
• Proactive behavior and constructive mindset.
• Capability to get the big picture, think out of the box if needed
• Ability to influence others and move toward a common vision or goal.
• Ability to interact with other project team members 
• Good communication / training competences.
• Flexible attitude, ability to perform under pressure and a moving context
• Self-motivated with the ability to work independently

Linguistic Skills:

• English (Fluent preferred or highly Advanced), capacity to work in English for long periods. 
• Chinese (Fluent preferred or highly Advanced), capacity to work in Chinese for long periods.
• Knowledge of one or more other languages is a plus

Mobility requirements (time spent traveling internationally, nationally etc.): 

• Regional travel in China + Asia  minimum 30%-.

Position Type

Full time

And

Permanent

Only technical issues will be monitored through the below inbox:

• recruiting.support@ imerys.com
• PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. 
• To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

Imerys Is An Affirmative Action And Equal Opportunity Employer And It Is Our Policy To Not Discriminate Against Any Employee Or Applicant For Employment Because Of Race, Color, Religion, Sex, National Origin, Age, Marital Status, Sexual Orientation, Gender Identity, Genetic Information, Disability, Veteran Status, Or Any Other Status Protected By Federal, State Or Local Laws.